Non Voice Technical Support Executive

Movate Technologies; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Movate Technologies in Chennai, Tamil Nadu, invites motivated professionals to join its international non-voice technical support team. You will handle customer queries via email and chat, troubleshoot software issues, and coordinate with internal teams to resolve complex problems.

The role emphasizes clear written communication, timely problem solving, and meticulous CRM documentation to ensure a smooth customer experience across global markets.

Qualifications

• 1-5 years of experience in international non-voice technical support or similar role.
• Strong understanding of international chat processes and procedures.
• Excellent written communication skills for email and chat resolutions.

Responsibilities

• Provide technical support to customers through email, chat, or other digital channels.
• Troubleshoot and resolve software-related issues in a timely manner.
• Collaborate with internal teams to escalate complex problems and ensure prompt resolution.
• Maintain accurate records of customer interactions using CRM software.

Skills

International non-voice support

Email/chat support

CRM experience

Job description

Roles and Responsibilities :

• Provide technical support to customers through email, chat, or other digital channels.
• Troubleshoot and resolve customer issues related to software products in a timely manner.
• Collaborate with internal teams to elevate complex issues and ensure prompt resolution.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-5 years of experience in international non-voice technical support or similar role.
• Strong understanding of international chat process and procedures.
• Excellent communication skills for effective issue resolution via email/chat.