Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Indore District; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to join our chat-based service team in Indore, India. You will handle inquiries, resolve issues, and maintain high quality through written communication.

In this role, you will collaborate with internal teams, log interactions in CRM, stay updated on products, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving with critical and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

CRM tools

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.