Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Mumbai; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused chat support specialist in Mumbai, India. You will respond to inquiries, resolve issues, and maintain thorough records using CRM software.

The role requires excellent written and verbal communication, plus strong problem-solving abilities to handle complex customer concerns. You will collaborate with internal teams to improve customer experience, stay updated on product knowledge, and contribute to achieving customer satisfaction targets in a

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills, ability to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsabilités

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Connaissances

Customer service

Communication

Problem-solving

Teamwork

CRM proficiency

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.