Customer Sales Specialist

WNS; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

WNS in Gurugram is hiring a Customer Sales Executive – International Voice Process to handle international customer calls and deliver timely resolutions in a fast-paced environment.

The role requires excellent communication, at least 1 year of international voice/sales experience, and a willingness to work in rotational shifts. Immediate joiners are preferred, with a focus on customer satisfaction and performance targets.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Comfortable with rotational shifts.
• Immediate joining is preferred.
• At least 1 year of international voice/sales experience is mandatory.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer queries with appropriate solutions.
• Maintain high customer satisfaction and service quality.
• Document customer interactions accurately in the system.
• Meet process KPIs and performance targets.
• Coordinate with internal teams for issue resolution when needed.

Skills

Excellent communication

Interpersonal skills

Rotational shifts

International voice experience

Tools

CRM tools

Job description

Job Description – Customer Sales Executive (International Voice Process)

Position: Customer Sales Executive – International Voice Process

Location: Gurugram

Shift: Rotational Shifts

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

About the Role

We are hiring Customer Support Executives for an International Voice Process. The ideal candidate should have excellent communication skills, prior experience in international voice support, and the ability to handle customer queries efficiently in a fast-paced environment.

Key Responsibilities

• Handle inbound customer calls professionally
• Resolve customer queries and provide appropriate solutions
• Maintain high levels of customer satisfaction and service quality
• Document customer interactions accurately in the system
• Meet process KPIs and performance targets
• Coordinate with internal teams for issue resolution when required

Eligibility Criteria

• Excellent verbal communication and interpersonal skills
• Comfortable working in rotational shifts
• Immediate joiners will be preferred
• 1 year of international voice/sales experience is mandatory

Preferred Skills

• Good listening and problem-solving skills
• Ability to work under pressure and in a team environment
• Basic computer knowledge and familiarity with CRM tools

What We Offer

• Competitive salary package
• Growth and career advancement opportunities
• Dynamic and professional work environment