International Customer Support

The Job Factory; Bengaluru; On-site; INR 320,000 - 650,000; Full time

Job summary

The Job Factory invites applications for a Customer Support Associate International Voice Process in Bangalore. The role focuses on handling US-based customer interactions, providing timely resolutions with professionalism and empathy, and maintaining accurate records of all conversations.

Freshers and experienced candidates may apply. Excellent spoken English is mandatory, with US night shifts and rotating week offs. Attractive night shift allowances and growth opportunities are offered.

Qualifications

• Freshers and experienced candidates can apply.
• Any Graduate Or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable with US Night Shifts
• Strong communication and listening skills
• Basic computer knowledge required
• Flexible with rotational week offs

Responsibilities

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by adhering to quality standards
• Coordinate with internal teams for issue resolution when necessary

Skills

Excellent spoken English

Strong communication

Listening skills

Basic computer knowledge

US night shift readiness

Flexible with rotational week offs

Education

Any Graduate or Undergraduate

Job description

Greeting from The Job Factory.

Hiring: Customer Support Associate International Voice Process

IMMEDIATE JOINERS ONLY

About the Role:

Join a dynamic international customer support environment where your communication skills can shape exceptional customer experiences. We are seeking passionate individuals who can confidently handle US customer interactions and provide timely resolutions.

Key Responsibilities:

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by adhering to quality standards
• Coordinate with internal teams for issue resolution when necessary

Requirements:

• Freshers and experienced candidates can apply
• Any Graduate Or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable with US Night Shifts
• Strong communication and listening skills
• Basic computer knowledge required
• Flexible with rotational week offs

What We Offer:

• Work Location: Bangalore
• Salary: Fresher 3.2LPA
• experience upto 6.5LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Attractive Night Shift Allowance
• Fast-track career growth opportunities
• Supportive and collaborative workplace