Agents- International voice process

r3 Consultant; Mumbai; On-site; INR 245,520 - 379,440; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Career growth opportunities

Comprehensive training and development

Dynamic work environment

Job summary

r3 Consultant is looking for dynamic individuals to fill the role of Agents in their International Voice Process in Mumbai. Candidates should have excellent communication skills and a passion for customer service. The position requires availability for night shifts, and eligibility includes undergraduates or graduates with any experience. A competitive salary range of ₹22,000 to ₹34,000 per month is offered based on profile and experience. Join a supportive environment with career growth opportunities.

Qualifications

• Undergraduates with minimum 6 months of any experience.
• Graduate freshers are welcome.
• Graduates with experience (any field) are also eligible.
• Age: 18 to 45 years.

Responsibilities

• Handle inbound and outbound calls for international customers.
• Provide accurate information and support related to products or services.
• Resolve customer queries efficiently and effectively.

Skills

Excellent spoken English skills

Customer service orientation

Education

Undergraduate or Graduate

Job description

Job Title

Agents – International Voice Process

Location

Mumbai (Western Suburbs – Churchgate to Bhayander)

Job Summary

Teleperformance Mumbai is hiring dynamic individuals for its international voice process. This is an exciting opportunity for candidates with excellent communication skills who are passionate about delivering exceptional customer service and are open to working in a 24/7 environment.

Eligibility Criteria

• Education: Undergraduate with minimum 6 months of any experience


• Graduate freshers are welcome


• Graduates with experience (any field) are also eligible


• Age: 18 to 45 years


• Communication: Must have excellent spoken English skills

Shift & Availability

• Willing to work in night shifts (24/7 rotational shifts)


• Must be comfortable with 2 rotational weekly offs

Location Preference

Candidates must reside within the western suburbs of Mumbai (between Churchgate and Bhayander)

Salary Range

22,000 to 34,000 per month (based on profile and experience)

Key Responsibilities

• Handle inbound and outbound calls for international customers


• Provide accurate information and support related to products or services


• Resolve customer queries efficiently and effectively, ensuring high levels of customer satisfaction


• Maintain call quality standards and follow company protocols


• Update customer records accurately in the system


• Collaborate with internal teams to resolve complex issues if required


• Adhere to shift schedules and maintain regular attendance

What We Offer

• Competitive salary and performance-based incentives


• Career growth opportunities in a global organization


• Comprehensive training and development


• Dynamic and supportive work environment