International Voice Process- Navi Mumbai (Vikhroli)

2coms; Chennai District; On-site; INR 406,000 - 487,000; Full time

Benefits offered by this job

Laptop provided

Provident Fund (PF)

Two-way cab facility

Job summary

2coms in Mumbai is seeking International Voice Process Representatives for a night-shift role on a 5-day rotational schedule. The position is a contractual role with potential absorption into client payroll based on performance.

Night shifts include cab facilities and work-from-office in Vikhroli, Mumbai. Ideal candidates have 0.7 to 5 years of voice process experience, graduate-level education, and excellent English communication.

Qualifications

• 0.7 to 5 years of voice domain experience.
• Graduate/Undergraduate/Post-Graduate education.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handle inbound and outbound voice calls with international customers.
• Provide accurate, professional, and timely responses to customer queries.
• Maintain strong customer relationships with a customer-oriented approach.
• Ensure high service quality and customer satisfaction.
• Adhere to defined process guidelines and performance standards.
• Work on a 5-day rotational work schedule.

Skills

English communication

Interpersonal skills

Customer handling

Night shift readiness

Education

Graduate

Post-graduate

Job description

SUMMARY

Title: International Voice Process Representative
Location: Vikhroli, Mumbai (Work From Office)
Job Type: Full - Time
Industry: BPO / Customer Support / International Voice Process
Shift: Night Shift Summary:

We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. The role involves handling international voice interactions, delivering high-quality customer support, and working in night shifts with pick-and-drop cab facilities provided. High-performing candidates may be absorbed into the client payroll based on performance and business requirements.

Key Responsibilities

• Handle inbound and outbound voice calls with international customers
  

• Provide accurate, professional, and timely responses to customer queries
  

• Maintain strong customer relationships with a customer-oriented approach
  

• Ensure high service quality and customer satisfaction
  

• Adhere to defined process guidelines and performance standards
  

• Work on a 5-day rotational work schedule
  

Requirements

Experience:

• 0.7 to 5 years of experience in the voice domain
  

Education:

• Graduate/Undergraduate/Post - Graduate
  

Language Requirement:

• Excellent verbal and written communication skills in English
  

Other Requirements:

• Strong interpersonal and customer-handling skills
  

• Willingness to work in night shifts
  

• Immediate joiners required
  

• Ability to work in a fast-paced BPO environment
  

Additional Details:

• 5-day rotational work week
  

• Structured training and continuous support provided
  

• Contractual role with the possibility of extension or permanent absorption
  

• Potential for absorption into client payroll based on performance and business needs
  

• Opportunity to work with a globally respected brand
  

Benefits

CTC: Up to 40,000 per month

• Laptop and other required assets provided by the company
  

• Provident Fund (PF)
  

• Two-way cab facility (Pick & Drop)
  

Other Details Regarding This Job:

• Location: Vikhroli, Mumbai (Work From Office only)
  

• Age Criteria: Open / As per company policy
  

• Gender: Male & Female candidates can apply
  

• Eligibility:Graduates with 0.7 5 years of voice process experience
  

• Qualification: Graduate (mandatory)
  

• Graduating Year: Any year pass-out (No restriction)
  

• Shift: Night shift (Pick & Drop facility provided)
  

• Payroll: 3rd party payroll
  

• Communication Skills:Excellent English communication (Verbal & Written) / Strong interpersonal and customer orientation skills
  

• Relocation: Relocation is not available