International Voice Process- Navi Mumbai (Vikhroli)

2COMS Consulting Pvt. Ltd.; Mumbai; On-site; INR 335,000 - 446,000; Full time

Benefits offered by this job

Laptop provided

Pick & Drop cab

Job summary

2COMS Consulting Pvt. Ltd. in Mumbai seeks International Voice Process Representatives for a top multinational company. Roles involve handling international voice interactions, delivering quality support, and working night shifts with cab facilities.

Potential absorption into client payroll based on performance. Candidates with 0.7–5 years in voice processes and strong English communication are encouraged. Location is Vikhroli, Mumbai, work from office only.

Qualifications

• 0.7 to 5 years of experience in the voice domain.
• Excellent English communication skills.
• Willingness to work in night shifts.
• Graduate/undergraduate/post-graduate education required.

Responsibilities

• Handle inbound and outbound voice calls with international customers.
• Provide accurate, professional, and timely responses to customer queries.
• Maintain strong customer relationships with a customer-oriented approach.
• Ensure high service quality and customer satisfaction.
• Adhere to defined process guidelines and performance standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer handling

Education

Graduate/Undergraduate/Post-Graduate

Job description

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Job Description

Title: International Voice Process Representative

Job Type: Full-Time

Industry: BPO / Customer Support / International Voice Process
Shift: Night Shift

Summary:

We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. The role involves handling international voice interactions, delivering high-quality customer support, and working in night shifts with pick-and-drop cab facilities provided. High-performing candidates may be absorbed into the client payroll based on performance and business requirements.

Key Responsibilities:

Handle inbound and outbound voice calls with international customers

Provide accurate, professional, and timely responses to customer queries

Maintain strong customer relationships with a customer-oriented approach

Ensure high service quality and customer satisfaction

Adhere to defined process guidelines and performance standards

Work on a 5-day rotational work schedule

Requirements

Experience:

0.7 to 5 years of experience in the voice domain

Education:

Graduate/Undergraduate/Post-Graduate

Language Requirement:

Excellent verbal and written communication skills in English

Other Requirements:

Strong interpersonal and customer-handling skills

Willingness to work in night shifts

Ability to work in a fast-paced BPO environment

5-day rotational work week

Structured training and continuous support provided

Contractual role with the possibility of extension or permanent absorption

Potential for absorption into client payroll based on performance and business needs

Opportunity to work with a globally respected brand

CTC: Up to ₹40,000 per month

Laptop and other required assets provided by the company

Two-way cab facility (Pick & Drop)

Other Details Regarding This Job:

Location: Vikhroli, Mumbai (Work From Office only)

Age Criteria: Open / As per company policy

Gender: Male & Female candidates can apply

Eligibility:Graduates with 0.7–5 years of voice process experience

Qualification: Graduate (mandatory)

Graduating Year: Any year pass-out (No restriction)

Shift: Night shift (Pick & Drop facility provided)

Payroll: 3rd party payroll

Communication Skills:Excellent English communication (Verbal & Written) / Strong interpersonal and customer orientation skills