International Customer Service Representative

Connect2Learn; Kolkata District; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Performance incentives

Tech allowance

Travel reimbursement

Job summary

Connect2Learn, a fast-growing EdTech platform, seeks an International Customer Service Representative in Kolkata (Work From Office). You will introduce prospective students and parents to our learning programs and schedule free demo classes with our expert educators.

You’ll handle inquiries, explain courses, update CRM records, and coordinate with counselors to ensure a smooth demo experience. Freshers welcome; strong English, a confident, target-driven attitude, and basic MS Office/CRM skills

Qualifications

• Freshers and interns are welcome; training provided.
• Excellent verbal communication and English proficiency.
• Professional interaction with parents and students.
• Target-driven with enthusiasm to achieve goals.
• Proficiency in MS Office, Google Sheets, and CRM tools.
• Based in Kolkata or willing to relocate immediately.
• Fixed salary with performance-based incentives.
• Technology allowance and travel reimbursement where applicable.
• Growth opportunities in counseling and sales.
• Energetic, youthful work culture.
• Exposure to international markets including the UK, USA, Canada, and Australia.

Responsibilities

• Make outbound calls to explain Connect2Learn’s programs to students and parents.
• Schedule free demo classes by engaging families in conversations.
• Handle inbound inquiries with accurate information regarding courses.
• Follow up to ensure demos are scheduled and attended.
• Maintain and update CRM with lead details and interaction status.
• Coordinate with counselors and operations teams to ensure a seamless demo experience.
• Achieve daily and weekly demo booking targets.

Skills

Strong verbal communication

English proficiency

Goal oriented

Relationship building

CRM awareness

MS Office

Google Sheets

Based in Kolkata / relocate

Tools

MS Office

Google Sheets

CRM tools

Job description

International Customer Service Representative

About Us

Connect2Learn is a fast-growing global EdTech platform dedicated to delivering high-quality, personalized learning experiences across academic and non-academic disciplines. Our mission is to empower students by connecting them with passionate and qualified educators from around the world.

Through live one-on-one sessions, customized lesson plans, and student-focused learning approaches, we help learners unlock their full potential and achieve academic success with confidence.

Location

Kolkata (Work From Office)

Employment Type

Full-Time

Role Overview

As a Business Development Executive (BDE), you will play a key role in introducing prospective students and parents to Connect2Learn’s learning programs. Your primary responsibility will be to engage with leads, build trust, and schedule free demo classes with our expert educators.This role is ideal for energetic individuals who enjoy communication, relationship-building, and working in a fast-paced, growth-oriented environment.

Key Responsibilities

• Make outbound calls to students and parents to explain Connect2Learn’s programs and offerings..
• Schedule free demo classes by engaging families in meaningful and informative conversations..
• Handle inbound inquiries and provide accurate information regarding courses and learning options..
• Conduct regular follow-ups to ensure demo classes are scheduled and attended successfully..
• Maintain and update CRM systems with accurate lead details and interaction status..
• Coordinate with counselors and operations teams to ensure a seamless demo experience..
• Achieve daily and weekly demo booking targets..

Requirements

• Freshers and interns are welcome — complete training will be provided..
• Strong verbal communication and spoken English skills..
• Confidence in interacting with parents and students professionally..
• Goal-oriented mindset with enthusiasm to achieve targets..
• Basic knowledge of MS Office, Google Sheets, and CRM tools..
• Candidates must be based in Kolkata or willing to relocate immediately..
• Fixed salary with attractive performance-based incentives..
• Technology allowance and travel reimbursement (where applicable)..
• Excellent growth opportunities in counseling and sales domains..
• Supportive, energetic, and youthful work culture..
• Exposure to international markets including the UK, USA, Canada, and Australia..

Selection Process

Shortlisted candidates will receive a quick introductory call from our team.

Your first job shapes your future — choose growth, learning, and opportunity with Connect2Learn.

• Start your professional journey with us today.