Sales Counsellor - Global North & South

21K Group; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

21K School in Bengaluru (Work from Office) is seeking a Sales Counsellor to drive international admissions. You will engage with prospective parents, explain programs, and guide applicants through the admission process worldwide.

Ideal candidates have 0-2 years of experience, excellent English communication, and a passion for sales. The role requires coordinating with global markets and meeting set admission targets with a customer-centric approach.

Qualifications

• Bachelor's or Master's degree in any discipline.
• Fresh graduates welcomed; 0-2 years in Sales, Telesales, Customer Service, Counselling, BPO, or Inside Sales encouraged to apply.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities; confident with international customers.

Responsibilities

• Engage with prospective parents and learners via inbound/outbound calls, emails, WhatsApp, and virtual meetings.
• Explain curriculum, learning methodology, fee structure, and admission process.
• Build trust and establish relationships with prospective families; follow up to convert leads.
• Maintain accurate lead data and updates in the CRM; achieve admissions and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Attend training and continuously improve product knowledge and sales skills.

Skills

Communication skills

Interpersonal skills

Negotiation

Persuasion

Multitasking

Self-motivation

Customer empathy

Relationship building

Adaptability

Professionalism

Education

Bachelor's/Master’s Degree in any discipline

Tools

MS Office

Google Workspace

Job description

Role: Sales Counsellor (International Admissions) – Fresher / Entry Level

Location: Bangalore, India (Work from Office)

Employment Type: Full-Time

Experience: 0-2 Years

About 21K School:

21K School is Asia’s leading online school, delivering world-class, personalised education to 7,500+ students across 70+ countries. We are building the future of schooling — one that is borderless, flexible, and learner-centric.

At 21K, we believe quality education should not be limited by geography. Our model combines academic excellence, technology innovation, and strong parent engagement to create a truly global schooling experience. As we continue to expand our partnerships, operations, and global presence, building strong legal foundations becomes critical to enabling sustainable and compliant growth.

About the Role:

21K School is India’s first online school, delivering world-class, personalised education to learners across 70+ countries. We serve thousands of learners globally through a fully online schooling model designed around flexibility, quality teaching, and modern pedagogy.

At 21K School, we are committed to making quality education accessible, learner-centric, and future-ready through the integration of academics, technology, and innovation. As we continue to scale internationally, driving learner acquisition, admissions growth, brand visibility, and market expansion remains a key strategic priority for the organization.

We are currently building a dedicated International Sales team focused on Global North and Global South campaigns across key international markets including the GCC region (UAE, KSA, Qatar, Kuwait, Oman, Bahrain, and Jordan), along with ANZ, East Asia, and Africa. The role requires flexibility to work across international engagement windows ranging between 11:00 AM and 08:00 PM IST, depending on assigned markets and business requirements.

Key Responsibilities:

• Engage with prospective parents and learners through inbound and outbound calls, emails, WhatsApp, and virtual meetings.
• Understand customer requirements and recommend suitable academic programs.
• Explain 21K School's curriculum, learning methodology, fee structure, and admission process.
• Build trust and establish strong relationships with prospective families.
• Follow up regularly with leads and ensure timely conversion.
• Maintain accurate lead information and sales updates in the CRM system.
• Achieve individual admissions and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Attend training sessions and continuously improve product knowledge and sales skills.
• Deliver an excellent customer experience throughout the admissions lifecycle.

Selection Criteria:

• Education & Academic Background
• Bachelor's/ Master’s Degree in any discipline.
• Experience
• Fresh Graduates with excellent communication skills.
• Candidates with 1–3 years of experience in Sales, Telesales, Customer Service, Counselling, BPO, or Inside Sales are also encouraged to apply.
• Preferred Attributes
• Strong listening and problem-solving skills.
• Confidence in interacting with international customers.
• Adaptability to different customer personas and cultures.
• Ability to work independently as well as in a collaborative team environment.
• High level of professionalism and customer empathy.
• Required Skills
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Passion for sales and customer interaction.
• Positive attitude with willingness to learn.
• Good persuasion and negotiation abilities.
• Basic computer proficiency (MS Office, Google Workspace).
• Ability to multitask in a fast-paced environment.
• Self-motivated and target-oriented mindset.