Sales Counsellor

21K School; Bengaluru; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

21K School is hiring a Sales Counsellor (Indian Cohort) to drive admissions onsite in Bangalore. You will engage with prospective parents and students, understand their needs, explain programs and fee structures, and guide them through the admissions journey.

The role demands excellent communication, consultative selling, active listening, and consistent follow-up with a strong target orientation. Fresh graduates are welcome; 0–2 years in related roles is preferred.

Formación

• Educational qualification: Any Graduate or Bachelor's degree.
• Fresh graduates welcome; 0-2 years in sales, telecalling, customer support, admissions, counselling, or EdTech preferred.
• Excellent verbal and written communication in English.
• Strong interpersonal and relationship-building skills.
• Active listening and consultative counselling approach.
• Basic knowledge of CRM, Google Workspace, and MS Office.
• Comfortable with video conferencing tools such as Zoom or Google Meet.
• Target-oriented and confident approach preferred.
• Experience in education or EdTech is an added advantage.

Responsabilidades

• Handle inbound and outbound calls with prospective parents and students.
• Understand parent/student requirements and recommend suitable educational programs.
• Explain curriculum, teaching methods, programs, fee structure, and admissions process.
• Conduct counselling sessions and address parent queries and concerns.
• Follow up with prospective parents through calls, emails, and other channels.
• Maintain regular follow-ups to move leads through the admissions funnel.
• Schedule counselling sessions, demos, webinars, and other admission-related interactions.
• Maintain accurate lead details, follow-up status, interactions, and conversions in the CRM.
• Handle objections professionally and work towards lead conversion and enrolment.
• Meet daily, monthly, and quarterly counselling, conversion, and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Share feedback on lead quality, parent concerns, and market trends.

Conocimientos

Communication skills

English fluency

Interpersonal skills

Active listening

Educación

Any Graduate / Bachelor's Degree

Herramientas

CRM systems

Google Workspace

MS Office

Zoom/Google Meet

Descripción del empleo

Job Title: Sales Counsellor (Indian Cohort)

Location: Onsite-Bangalore

Experience: 0 -2 Years

Employment Type: Full-Time

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalized learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally. With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can learn, take ownership, and contribute to meaningful outcomes in education.

Role Summary

Admission Counsellor will be responsible for engaging with prospective parents and students, understanding their educational requirements, explaining 21K School’s programs, and guiding them through the admissions journey.

The role requires excellent communication, consultative selling, active listening, consistent follow-up, and a strong target-oriented approach.

Key Responsibilities

• Handle inbound and outbound calls with prospective parents and students.
• Understand parent/student requirements and recommend suitable educational programs.
• Clearly explain the school’s curriculum, teaching methodology, programs, fee structure, and admissions process.
• Conduct counselling sessions and address parent queries and concerns effectively.
• Follow up with prospective parents through calls, emails, and other communication channels.
• Maintain regular follow-ups to move leads through the admissions funnel.
• Schedule counselling sessions, demos, webinars, and other admission-related interactions.
• Maintain accurate lead details, follow-up status, interactions, and conversions in the CRM.
• Handle objections professionally and work towards lead conversion and enrolment.
• Meet daily, monthly, and quarterly counselling, conversion, and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Share relevant feedback on lead quality, parent concerns, and market trends with the team.

Preferred Qualifications

• Educational Qualification: Any Graduate / Bachelor’s Degree.
• Experience: Fresh graduates are welcome; 1–2 years of experience in sales, tele calling, customer support, admissions, counselling, or EdTech is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, persuasion, and relationship-building skills.
• Active listening and consultative counselling approach.
• Basic knowledge of CRM systems, Google Workspace, and MS Office.
• Comfortable using video conferencing tools such as Zoom or Google Meet.
• Candidates with a confident, positive, and target-oriented approach are preferred.
• Experience in the education or EdTech sector will be an added advantage.