International Voice Process | US Voice | 5 Days Work only | 2 Way
JobShop
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Benefits offered by this job
Job summary
JobShop in Bengaluru is hiring for a Premium International Voice Process with leading MNC BPO clients. The role is Customer Service Executive International Voice located at Belandur, Koramangala and Whitefield (Work From Office Bengaluru) with US/UK night shifts.
CTC up to 5 LPA plus incentives; freshers and experienced candidates are welcome to apply. Excellent English communication, basic computer skills, and a strong customer service mindset are required.
Qualifications
- Undergraduates & Graduates allowed to apply.
- Freshers and Experienced candidates welcome.
- Excellent English communication skills.
- Comfortable working in US/UK night shifts.
- Basic computer knowledge.
Responsibilities
- Handle inbound customer calls for US/UK clients
- Perform customer verification and account validation
- Resolve customer queries with First Call Resolution (FCR)
- Escalate complex issues to the relevant team
- Update CRM with accurate customer interaction details
- Meet CSAT, AHT, and Quality targets
Job description
Greetings from JobShop!We're hiring for a Premium International Voice Process with leading MNC BPO clients in Bengaluru.
Job Role: Customer Service Executive International Voice Location: Belandur / Kormangla and Whitefield (Work From Office Bengaluru)
Shift: US/UK Night Shift CTC: Up to 5 LPA + Performance Incentives Working Days: 5 Days Working Job Responsibilities:
- Handle inbound customer calls for US/UK clients
- Perform customer verification and account validation
- Resolve customer queries with First Call Resolution (FCR)
- Escalate complex issues to the relevant team
- Update CRM with accurate customer interaction details
- Meet CSAT, AHT, and Quality targets
Eligibility:
- Undergraduates & Graduates
- Freshers and Experienced candidates are welcome to apply
- Excellent English communication skills
- Comfortable working in US/UK night shifts
- Basic computer knowledge
Key Skills:International Voice | Customer Service | US/UK Process | Inbound Voice | CRM | CSAT | AHT | Customer Support | Night Shift | Bengaluru Why Join?
- Premium International Voice Process
- Competitive Salary + Incentives
- Career Growth Opportunities
- 5 Days Working
- Leading MNC BPO Environment
Contact:HR Sameer @ 9380964680
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