Join International BPO | US Voice Process | 5 Days Working

JobShop; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Incentives

Career growth opportunities

5 days working

Job summary

JobShop in Bengaluru is hiring for Premium International Voice Process. The role is Customer Service Executive International Voice, located in Belandur / Koramangala and Whitefield with an office-based setup. Night shifts align with US/UK time zones, offering strong incentives and growth.

We seek undergraduates or graduates, freshers or experienced candidates, with excellent English and basic computer skills, ready to work in an MNC BPO environment.

Qualifications

• Undergraduates & Graduates welcome to apply.
• Freshers and Experienced candidates are welcome to apply.
• Excellent English communication skills.
• Comfortable working in US/UK night shifts.
• Basic computer knowledge.

Responsibilities

• Handle inbound customer calls for US clients.
• Perform customer verification and account validation.
• Resolve customer queries with First Call Resolution (FCR).
• Escalate complex issues to the relevant team.
• Update CRM with accurate customer interaction details.
• Meet CSAT, AHT, and Quality targets.

Skills

Customer service

Inbound voice

US/UK process

Night shift

Tools

CRM

Job description

Greetings from JobShop!

We're hiring for a Premium International Voice Process with leading MNC BPO clients in Bengaluru.Job Role: Customer Service Executive International Voice Location: Belandur / Kormangla and Whitefield (Work From Office Bengaluru)

Shift: US/UK Night Shift CTC: Up to 5 LPA + Performance Incentives

Working Days: 5 Days Working Job Responsibilities:

• Handle inbound customer calls for US clients
• Perform customer verification and account validation
• Resolve customer queries with First Call Resolution (FCR)
• Escalate complex issues to the relevant team
• Update CRM with accurate customer interaction details
• Meet CSAT, AHT, and Quality targets

Eligibility:

• Undergraduates & Graduates
• Freshers and Experienced candidates are welcome to apply
• Excellent English communication skills
• Comfortable working in US/UK night shifts
• Basic computer knowledge

Key Skills:International Voice | Customer Service | US/UK Process | Inbound Voice | CRM | CSAT | AHT | Customer Support | Night Shift |

Bengaluru Why Join?

• Premium International Voice Process
• Competitive Salary + Incentives
• Career Growth Opportunities
• 5 Days Working
• Leading MNC BPO Environment

Google Maps: https://maps.app.goo.gl/jLYAzRRedciXCfJQ6