International chat support executive - UK Banking

TP; Mumbai Suburban; On-site; INR 246,000 - 379,000; Full time

Job summary

TP in Malad, Mumbai is hiring for an International chat process focused on UK banking. The role requires graduates with minimum 6 months of experience in chat support. Shift is rotational, including night shifts, with two rotational weekoffs. UAN check mandatory and CIBIL score of 680+ may be considered. Location: Malad.

Responsibilities include handling UK banking chat queries, fraud and account-related support, and ensuring data security and policy adherence while delivering timely responses.

Qualifications

• Graduation in any discipline.
• Excellent English written and spoken communication.
• Minimum 6 months experience in chat support or similar role.

Responsibilities

• Handle customer queries related to UK banking through chat.
• Assist customers with fraud and account-related queries.
• Provide accurate information while adhering to banking policies and data security.
• Ensure high customer satisfaction by delivering professional and timely responses.

Skills

English communication

Customer handling

Problem solving

Empathy

Education

Graduate

Job description

Urgent hiring for International chat process

Process: UK banking

Shift: Rotational (Including night shift)

Weekoff: 2 rotational off

Qualification: Graduate

Experience: Min 6 month

CIBIL: 680+

UAN check mandatory

Location: Malad

Job Description:

• Handle customer queries related to UK banking through chat.
• Assist customers with Fraud and account related queries.
• provide accurate information while adhering to banking policies and data security.
• Ensure high customer satisfaction by delivering professional and timely responses.

Eligibility Criteria:

• Excellent written and English communication in English.
• Good listening problem solving skills.
• Ability to handle customer with patience and empathy.