Chat Process Executive - International Process

TP; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

Teleperformance in Maharashtra is seeking a chat and email support professional to assist customers and resolve inquiries efficiently.

Eligible candidates should have 1+ year of banking/fraud experience, a CIBIL score above 680, and excellent communication with strong typing and computer skills. Immediate joiners preferred.

Qualifications

• Graduate with 1+ year experience in banking/fraud process.
• CIBIL score above 680 mandatory.
• Excellent communication skills.
• Good computer knowledge and typing speed.
• Chat experience preferred.

Responsibilities

• Assist customers through Chat and Email in operations.
• Handle banking/fraud-related inquiries with accuracy.
• Ensure timely resolution and data entry quality.
• Aim for high customer satisfaction and issue resolution.

Skills

Communication skills

Typing speed

Banking/fraud process knowledge

Chat & Email support

CIBIL awareness

Education

Graduate degree

Tools

MS Office

CRM tools

Job description

Teleperformance is Hiring!!!!!!!!!

We are looking with excellent written and Verbal communication skills who are passionate about helping customers through Chat & Email/ Operation Process

Eligibility:

• - Graduate with 1+ years of experience in banking/fraud process
• - Cibil score should be above 680 (mandatory)
• - Excellent communication skills.
• - Excellent computer knowledge and typing speed.
• - Good problem- solving abilities.
• - Chat Experienced Preferred
• - No absconding Cases considered
• - immediate joiners only

Shift timings:

• - Day & Night shift rotational (9 hours)
• - week off: Any 2 rotational week- offs