International UK Banking Associate( Non Voice)

Your Pitchh; Bengaluru; Sur place; INR 540 000 - 660 000; Plein temps

Avantages offerts par ce poste

Welcome Bonus 30,000

Five-day work week

Career growth opportunities

Résumé du poste

Your Pitchh in Bengaluru is hiring a Customer Support Executive for international banking non-voice processes. The role emphasizes written communication via email and chat to resolve customer queries accurately and with a high level of service.

This full-time, on-site position at Manyata Tech Park offers a five-day week, rotational UK shifts, a welcome bonus of 30,000 (subject to terms), and salary up to 6 LPA. Immediate joiners are preferred.

Qualifications

• Excellent written English with proper grammar, spelling, and sentence formation.
• Undergraduate or Graduate candidates can apply.
• Minimum 1 year of professional experience in any industry, BPO, or customer service.
• Bangalore-based candidates preferred.
• Immediate joiners required.
• Comfortable working in rotational UK shifts and rotational week-offs.
• Candidates must be comfortable handling customer queries through non-voice channels.

Responsabilités

• Handle customer queries related to banking services through email, chat, and other non-voice channels.
• Understand customer concerns and provide accurate, timely written resolutions.
• Maintain service quality, professionalism, and customer satisfaction.
• Follow process guidelines, data confidentiality requirements, and compliance standards.
• Meet quality, productivity, and turnaround time targets.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and case updates.

Description du poste

Hiring: Customer Support Executive International Banking Non-Voice Process

Immediate Joiners Preferred

Location: Manyata Tech Park, Bangalore
Shift: Rotational UK Shift
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Employment Type: Full-Time | Work From Office
Salary: Up to 6 LPA
Welcome Bonus: 30,000 (subject to eligibility and applicable terms)

About the Role

We are hiring customer-focused professionals for an International Banking Non-Voice Process. The ideal candidate should have strong written English communication skills, excellent customer-handling abilities, attention to detail, and a passion for delivering a high-quality customer experience through email, chat, and other written communication channels.

Eligibility Criteria

• Excellent written English with proper grammar, spelling, and sentence formation.
• Undergraduate or Graduate candidates can apply.
• Minimum 1 year of professional experience in any industry, BPO, or customer service.
• Bangalore-based candidates preferred.
• Immediate joiners required.
• Comfortable working in rotational UK shifts and rotational week-offs.
• Candidates must be comfortable handling customer queries through non-voice channels.

Required Skills

• Excellent written English with strong grammar and clear communication.
• Strong comprehension, typing, and written communication skills.
• Ability to communicate professionally with international customers through email and chat.
• Good problem-solving and analytical skills with a customer-first approach.
• Attention to detail and the ability to handle multiple queries simultaneously.
• Professional attitude and the ability to resolve customer queries effectively.
• Candidates must clear the written communication and assessment rounds during the interview process.

Key Responsibilities

• Handle customer queries related to banking services through email, chat, and other non-voice channels.
• Understand customer concerns and provide accurate, timely written resolutions.
• Maintain service quality, professionalism, and customer satisfaction.
• Follow process guidelines, data confidentiality requirements, and compliance standards.
• Meet quality, productivity, and turnaround time targets.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and case updates.

Salary & Benefits

• CTC up to 6 LPA.
• 30,000 welcome bonus, subject to applicable terms and eligibility.
• Five-day working week.
• Opportunity to develop expertise in international banking customer service.
• Career growth and professional development opportunities.

Interview Process: Face-to-Face Interview Only. No Virtual Interviews.