UK Shift / Banking Process / Inbound / Senior Advisor /Escalation Call

Rivera Manpower Services; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Rivera Manpower Services in Bengaluru (Bangalore) is hiring for the UK Banking Voice Process as a Customer Support Executive. The role handles inbound calls from UK banking customers, resolving queries and ensuring compliance with banking procedures. UK rotational shifts and a two-way cab are provided.

Open to fresh graduates or those with prior experience. Location is Bangalore with shift flexibility and a rotating weekly off. Salary is up to 6.5 LPA depending on experience.

Qualifications

• Freshers and experienced candidates welcome.
• Eligibility: Any Graduate / UG.

Responsibilities

• Handle inbound calls from UK banking customers.
• Resolve account, transaction and service-related queries.
• Provide accurate information while following banking procedures.
• Maintain excellent customer experience and service quality.
• Handle customer concerns professionally and escalate complex issues when required.

Skills

Customer support

Inbound calls

Education

Any Graduate

Job description

WE ARE HIRING UK BANKING PROCESS

Looking for an exciting opportunity in International Banking Customer Support? Join a leading MNC and build your career in the banking & financial services industry.

Process: UK Banking Voice Process
Role: Customer Support Executive
Eligibility: Any Graduate / UG
Experience: Freshers & Experienced candidates
Shift: UK Rotational Shift
Week Off: Rotational
Salary: Up to 6.5 LPA .
Cab: Two-way cab facility
Location: Bangalore

Key Responsibilities:

• Handle inbound calls from UK banking customers.
• Resolve account, transaction and service-related queries.
• Provide accurate information while following banking procedures.
• Maintain excellent customer experience and service quality.
• Handle customer concerns professionally and escalated complex issues when required.
• Maintain accuracy, compliance and confidentiality while handling customer information.