Chat Support Executive

Talent Advisors; Dadri; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Advisors is seeking a dynamic Chat Support professional in Uttar Pradesh to handle customer queries via chat, resolve issues promptly, and deliver excellent service.

The role requires at least 1 year in chat processes, a graduate or undergraduate, and strong written communication; multitasking in a fast-paced environment is essential.

Qualifications

• Minimum 1 year of experience in Chat Process.
• Graduate/undergraduate can apply.
• Excellent written communication skills.

Responsibilities

• Handle customer interactions through chat support efficiently
• Resolve queries related to products/services within defined timelines
• Maintain high customer satisfaction scores
• Follow standard operating procedures and quality guidelines
• Escalate complex issues to relevant teams when required

Skills

Chat support

Written communication

Multitasking

Education

Graduate/Undergraduate

Job description

We are hiring dynamic and customer-focused professionals for a Chat Support role with a leading International MNC. The role involves handling customer queries via chat, ensuring timely resolution, and delivering an excellent customer experience.

Key Responsibilities

• Handle customer interactions through chat support efficiently
• Resolve queries related to products/services within defined timelines
• Maintain high customer satisfaction scores
• Follow standard operating procedures and quality guidelines
• Escalate complex issues to relevant teams when required

Eligibility Criteria

• Minimum 1 year of experience in Chat Process
• Graduate/undergraduate can apply
• Excellent written communication skills
• Ability to multitask and work in a fast-paced environment