International BPO Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Chennai District; On-site; INR 279,000 - 469,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Tamil Nadu (Chennai District) is seeking an enthusiastic International BPO Executive to join our dynamic team. The role focuses on handling customer inquiries, providing support, and ensuring high customer satisfaction.

You will engage with customers across channels, maintain product knowledge, collaborate with teammates to improve service, document interactions, and meet performance metrics.

Qualifications

• Strong communication skills, both verbal and written.
• Familiarity with the international BPO industry and its operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Customer-oriented mindset with a focus on delivering exceptional service.

Responsibilities

• Engage with customers through various communication channels to address their queries and provide solutions.
• Maintain a thorough understanding of the company's products and services to effectively assist customers.
• Collaborate with team members to improve processes and enhance customer experience.
• Document customer interactions and feedback to help improve service delivery.
• Meet performance metrics and contribute to team goals.

Skills

Strong communication

International BPO knowledge

Multi-tasking

Customer-focused

Job description

We are seeking an enthusiastic and skilled International BPO Executive to join our dynamic team in Tamil Nadu. The ideal candidate will possess excellent communication skills and a strong understanding of the international BPO landscape. As an International BPO Executive, you will be responsible for handling customer inquiries, providing support, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Engage with customers through various communication channels to address their queries and provide solutions.
• Maintain a thorough understanding of the company's products and services to effectively assist customers.
• Collaborate with team members to improve processes and enhance customer experience.
• Document customer interactions and feedback to help improve service delivery.
• Meet performance metrics and contribute to team goals.

Required Skills

• Strong communication skills, both verbal and written.
• Familiarity with the international BPO industry and its operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Customer-oriented mindset with a focus on delivering exceptional service.

If you are passionate about customer service and looking to grow your career in the BPO sector, we encourage you to apply for this exciting opportunity.