International Customer Support Executive | Voice, Chat & Email Process Specialist

Raunak Placement Services; Mumbai; Hybrid; INR 240.000 - 400.000; Vollzeit

Zusammenfassung

Raunak Placement Services is seeking a Customer Service Representative to join our team in Mumbai. The role involves handling voice, email, and chat interactions in a hybrid work environment based in Vikhroli.

You will respond to inquiries, manage live chats, and maintain accurate records while collaborating with teams to improve service levels. English fluency and reliable document submission are required.

Qualifikationen

• Minimum 1 year experience in a call center or customer support role.
• Fluent English communication skills.
• Proficiency with voice, email, and chat platforms.
• Ability to provide required documents (salary slips, offer letter, relieving letter).

Aufgaben

• Handle inbound voice calls from customers.
• Respond to customer inquiries via email.
• Manage live chat support sessions.
• Maintain accurate records of all interactions.
• Provide feedback to improve processes and service levels.

Kenntnisse

Fluent English

Tools

CRM tools

Jobbeschreibung

We are seeking a Customer Service Representative to join our team. The role involves handling voice, email, and chat interactions in a hybrid work environment based in Vikhroli.

Key responsibilities

• Handle inbound voice calls from customers.
• Respond to customer inquiries via email.
• Manage live chat support sessions.
• Maintain accurate records of all interactions.
• Provide feedback to improve processes and service levels.

Required qualifications

• Minimum 1 year experience in a call center or customer support role.
• Fluent English communication skills.
• Proficiency with voice, email, and chat platforms.
• Ability to provide required documents (salary slips, offer letter, relieving letter).

Nice to have

• Experience with CRM tools.
• Familiarity with hybrid work setups.