Chat Support Executive

NLB Services; Navi Mumbai, Mumbai Suburban; On-site; INR 201,000 - 257,000; Full time

Job summary

NLB Services in Mumbai is seeking a Customer Support Executive for International Voice/Chat Process. Freshers or candidates with 6 months of experience in international voice support are welcome.

The role requires a graduate with excellent English communication and a readiness to work in rotational shifts. The position involves 9.5-hour shifts across a 5-day work week, with cab facilities for those residing within 30 km of the Malad West office.

Qualifications

• Must be a graduate (any discipline).
• Minimum 6 months of experience in International Customer Support/International Voice Process.
• Willingness to work in rotational shifts.

Skills

English communication

Customer service

Rotational shifts

Job description

Job Title: Customer Support Executive International Voice/Chat Process

Job Location:

Athena Building, 1st Floor,
Mindspace, Malad West,
Mumbai, Maharashtra 400064

Eligibility Criteria:

Freshers:

• Must be a graduate (any discipline).

Experienced Candidates:

• Minimum 6 months of experience in International Customer Support/International Voice Process.
  

Salary:

18k-23k (depend on interview/last drawn
18k for Freshers

Job Details:

• International Voice Process
• 247 rotational shifts
• 5 days working (9.5 hours)
• Rotational week-offs
• Two consecutive weekly offs (as per business requirement)
• Cab facility available during odd hours for employees residing within a 30 km radius of the office.

Required Skills:

• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Willingness to work in rotational shifts.