International chat process

TP; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

TP is seeking a customer support specialist to handle inquiries via chat and other channels from customers worldwide. You will provide accurate responses and work with internal teams to resolve issues while maintaining professionalism and adhering to policies.

Experience ranges from 0 to 5 years in an international BPO or call center, with strong English language skills and flexibility to work rotational shifts, including evenings, weekends, and holidays.

Qualifications

• 0–5 years of experience in international BPO or call center.
• Strong English language skills.
• Ability to work on rotational shifts including evenings, weekends, and holidays.

Responsibilities

• Handle customer inquiries via chat, resolving issues promptly and efficiently.
• Provide accurate and timely responses to customers' queries through various communication channels (email, phone, etc.).
• Collaborate with internal teams to resolve complex customer issues and elevate when necessary.
• Maintain a high level of professionalism and adhere to company policies while interacting with customers.

Skills

English proficiency

Job description

Roles and Responsibilities :

• Handle customer inquiries via chat, resolving issues promptly and efficiently.
• Provide accurate and timely responses to customers' queries through various communication channels (email, phone, etc.).
• Collaborate with internal teams to resolve complex customer issues and elevate when necessary.
• Maintain a high level of professionalism and adhere to company policies while interacting with customers.

Job Requirements :

• 0-5 years of experience in an international BPO or call center environment.
• Strong English language skills for effective communication with customers worldwide.
• Ability to work on rotational shifts including evenings, weekends, and holidays as required by the business needs.