International Chat process

TP; Gurugram District; On-site; INR 246,000 - 391,000; Full time

Job summary

TP in Gurugram is seeking a non-voice customer support specialist to handle email and chat inquiries in an international process environment. You will respond with accurate product information and resolve issues in a timely, professional manner.

Ideal candidates have 0–5 years of experience in email/chat support, strong written English, and the ability to multitask across conversations. Join a global team and contribute to customer satisfaction while upholding company policies.

Qualifications

• 0-5 years of experience in non-voice process (email/chat) support role.
• Strong communication skills for effective interaction with customers over various platforms (email/chat).
• Ability to work in an international chat process environment handling multiple conversations simultaneously.

Responsibilities

• Handle customer inquiries through email, chat, or other digital channels in a timely and professional manner.
• Resolve customer complaints and issues in accordance with company policies and procedures.
• Provide accurate information to customers regarding products/services offered by the organization.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Strong communication

Email/chat platforms

Multitasking in chat

English proficiency

Job description

Roles and Responsibilities :

• Handle customer inquiries through email, chat, or other digital channels in a timely and professional manner.
• Resolve customer complaints and issues in accordance with company policies and procedures.
• Provide accurate information to customers regarding products/services offered by the organization.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-5 years of experience in non-voice process (email/chat) support role.
• Strong communication skills for effective interaction with customers over various platforms (email/chat).
• Ability to work on an international chat process environment handling multiple conversations simultaneously.