Chat Customer Support | International BPO

Talent Acquaintance; Dadri; On-site; INR 200,000 - 300,000; Full time

Job summary

Talent Acquaintance in Uttar Pradesh seeks a proactive chat support specialist to deliver outstanding customer service and resolve issues efficiently.

You will work with CRM tools, collaborate with teams, and keep up-to-date product knowledge to ensure accurate information and high customer satisfaction. This role suits a communicative, detail-oriented problem-solver who thrives in a fast-paced BPO environment.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, with clarity in articulation.
• Strong problem-solving abilities and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, resolving inquiries professionally.
• Utilize strong problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve issues and enhance experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

CRM software

Communication skills

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.