Chat Customer Support | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 210,000 - 330,000; Full time

Job summary

Talent Acquaintance in Kerala, Ernakulam is hiring for a Chat Customer Support role. You will provide exceptional customer service through chat, resolve issues, and collaborate with internal teams to enhance the customer experience.

Ideal candidates have proven experience in customer-facing roles, strong written and verbal communication, and proficiency with CRM software. The role requires attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Teamwork

Multitasking

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.