Chat Customer Support | International BPO

Talent Acquaintance; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a customer-focused chat support agent to deliver exceptional service, respond to inquiries, and resolve issues promptly.

The role requires strong written and verbal communication, problem-solving skills, and the ability to work in a fast-paced environment while multitasking.

You will use CRM software to maintain accurate records, stay updated on products and services, and collaborate with internal teams to enhance the overall customer experience.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service experience

Chat support

CRM software

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.