Chat Customer Support | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support professional to handle chat inquiries, resolve issues, and deliver exceptional service.

You will work with internal teams, maintain CRM records, and stay updated on product knowledge to provide accurate information. A fast-paced, collaborative environment awaits.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to think creatively.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Problem-solving

CRM software

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.