Chat Customer Support | International BPO

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a proactive customer support professional for chat-based assistance in Chennai. The role focuses on delivering excellent service, resolving inquiries, and maintaining precise CRM records.

Ideal candidates have strong written and verbal communication, problem-solving skills, and the ability to multitask in a fast-paced environment. Collaboration with internal teams is essential to enhance the overall customer experience.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills, with clear articulation of ideas.
• Strong problem-solving ability and creative thinking.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Proficiency with CRM software and other support tools.
• High attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

CRM proficiency

Attention to detail

Team collaboration

Multi-tasking

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.