International Business Development Executive

Grainville

Gurugram District

On-site

INR 300,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + incentives

Career growth opportunities

Medical benefits

Paid leave

Provident Fund (PF)

Leave Encashment

Job summary

A leading rice export company in Gurugram is seeking a Telecalling / Customer Support Executive to handle customer communications and support the sales team. You will manage B2B sales calls with international buyers, ensuring accurate follow-ups and record-keeping in Zoho CRM. Ideal candidates should have experience in food/agro commodities sales with strong English skills. This role offers a full-time opportunity with competitive salary and growth potential in a global market.

Qualifications

Mandatory experience in international sales of rice or food/agro commodities.
Strong spoken and written English communication skills.
Proficiency in cold calling and proactive outreach.

Responsibilities

Handle outbound and inbound calls with international buyers.
Support sales and export teams through regular follow-ups.
Act as a communication bridge between buyers and internal departments.
Maintain accurate customer records and call updates.
Maintain Zoho CRM with leads, follow-ups, and buyer communication.
Prepare Excel sheets for buyer database and sales pipeline.
Coordinate with shipping lines, freight forwarders, and internal teams.
Handle buyers across multiple international time zones.
Ensure reporting, follow-ups, and sales documentation.

Skills

Strong English communication skills

Experience in international sales/export sales

Comfortable with cold calling

Target-driven and detail-oriented

Cold calling

Export sales

Tools

Zoho CRM

MS Excel

Job description

Grainville India

Grainville India is a fast‑growing rice processing and export company, supplying premium Indian rice to buyers across the Middle East, Africa, Europe, USA, and other global markets.

Job Title

Telecalling / Customer Support Executive

Role Summary

Handle outbound and inbound calls with international buyers and prospects.
Support sales and export teams through regular follow‑ups and customer coordination.
Act as a communication bridge between buyers, sales team, and internal departments.
Maintain accurate customer records and call updates in CRM.

Industry & Role Details

Industry: Rice Export / Food Processing / Agro Commodities
Functional Area: Customer Support / Sales Support

Key Responsibilities

International B2B sales calls to overseas buyers (importers, distributors, wholesalers).
Lead generation and order conversion for rice export products.
Follow‑up with international buyers via calls, WhatsApp, and email.
Explain rice varieties, specifications, packaging options, pricing, payment terms, and shipment details.
Maintain and update Zoho CRM with leads, follow‑ups, and buyer communication.
Prepare and manage Excel sheets for buyer database, sales pipeline, and lead tracking.
Coordinate with shipping lines, freight forwarders, inspection agencies, and internal teams.
Handle buyers across multiple international time zones.
Ensure accurate reporting, follow‑ups, and sales documentation.

Candidate Profile

Experience in international sales/export sales of rice or food/agro commodities (mandatory).
Strong English communication skills (spoken and written).
Comfortable with cold calling and proactive sales outreach.
Working knowledge of Zoho CRM, MS Excel, and export sales processes.
Experience dealing with importers, distributors, traders, and wholesalers.
Target‑driven, disciplined, and detail‑oriented.

Employment Details