International BPO Hiring | Voice Process

Firstsource; Bengaluru; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Firstsource Solutions Limited is hiring for International Voice Support Executive to handle inbound UK telecom process from Bengaluru. The role requires flawless English communication and a customer-first approach, with opportunities to upsell products and achieve quality targets.

Freshers and experienced candidates may apply. The position involves working in shifts and may include weekend/week-off rotations. Attractive incentives are based on upselling performance.

Qualifications

• Fluent verbal communication in English is mandatory.
• Basic computer knowledge and typing skills required.
• Freshers and Experienced candidates are welcome.
• B.E./B.Tech Freshers are not eligible.

Responsibilities

• Handle customer interactions through inbound voice support.
• Resolve customer queries efficiently and professionally.
• Deliver an exceptional customer experience.
• Identify upselling opportunities and promote relevant products/services.
• Meet quality, productivity, and sales performance targets.
• Accurately document customer interactions.

Skills

Fluent English

Typing skills

Basic computer knowledge

Shift work flexibility

Education

10th/12th/ Diploma or Graduate

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

We're Hiring | International Voice Support Executive | UK Telecom Process

Incentives:

Attractive Performance-Based Incentives based on Upselling Performance

Job Responsibilities

• Handle customer interactions through inbound voice support
• Resolve customer queries efficiently and professionally
• Deliver an exceptional customer experience
• Identify upselling opportunities and promote relevant products/services
• Meet quality, productivity, and sales performance targets
• Accurately document customer interactions

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma Holders, and Graduates can apply
• Freshers and Experienced candidates are welcome
• Fluent verbal communication in English is mandatory
• Basic computer knowledge and typing skills required
• Flexible to work in rotational shifts and rotational week offs
• Postgraduate Freshers are not eligible
• B.E./B.Tech Freshers are not eligible

Why Join Us?

Performance-Based Incentives Through Upselling

Office Location

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade Tech Gardens