BULK Hiring | Gurugram Location | Blended Process

Expert Staffing Solutions New Delhi; Dadri, Gurugram District, Delhi; On-site; INR 201,000 - 435,000; Full time

Benefits offered by this job

Incentives

Performance-based earnings

Training and career growth

Exposure to international clients

Job summary

Expert Staffing Solutions New Delhi seeks a Customer Support Executive for its international voice process in Gurugram. Freshers and experienced candidates with UG/Graduate qualifications who have strong English communication are encouraged to apply.

Location is Gurugram with night shift flexibility as needed. The role involves handling inquiries via voice/email/chat, ensuring accurate records, and meeting performance targets in a fast-paced environment.

Qualifications

• UG freshers welcome to apply.
• Graduates and experienced candidates can also apply.
• Good English communication skills.

Responsibilities

• Handle customer queries through international voice, email, or chat support.
• Communicate professionally with international customers and provide effective solutions.
• Resolve customer complaints, inquiries, and service-related issues.
• Maintain accurate customer records and update information in the system.
• Meet daily performance targets, quality standards, and customer satisfaction goals.
• Follow company policies, process guidelines, and standard operating procedures.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Skills

English communication

Listening skills

Typing

Customer focus

Fast-paced environment

Confidence

Professional etiquette

Education

UG/Graduate candidates

Job description

Job Description: International BPO Executive Gurugram

Job Title: Customer Support Executive / International Voice Process Location: Gurugram, Haryana Experience: Freshers and experienced candidates can apply Qualification: Undergraduate (UG) and Graduate candidates Salary: 18,000 39,000 per month, depending on experience, communication skills, and process Industry: International BPO / Customer Service

Job Responsibilities

• Handle customer queries through international voice, email, or chat support.
• Communicate professionally with international customers and provide effective solutions.
• Resolve customer complaints, inquiries, and service-related issues.
• Maintain accurate customer records and update information in the system.
• Meet daily performance targets, quality standards, and customer satisfaction goals.
• Follow company policies, process guidelines, and standard operating procedures.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Key Skills Required

• Excellent verbal communication skills in English.
• Good listening, interpersonal, and problem-solving skills.
• Basic computer knowledge and typing proficiency.
• Customer-focused attitude with a willingness to learn.
• Ability to work in a fast-paced, target-driven environment.
• Good confidence, patience, and professional etiquette.
• Flexibility to work in rotational shifts, including night shifts, if required.

Eligibility Criteria

• UG freshers are welcome to apply.
• Graduates and experienced candidates can also apply.
• Candidates should have good English communication skills.
• Immediate joiners will be preferred, if applicable.
• Willingness to work from the Gurugram office.

Salary and Benefits

• Salary range: 18,000 39,000 per month.
• Attractive incentives and performance-based earnings, depending on the process.
• Training and career growth opportunities.
• Exposure to international clients and professional work environments.