International Banking Voice Process : Salary upto 5.50 LPA : Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; Sur place; INR 420 000 - 550 000; Plein temps

Avantages offerts par ce poste

Salary up to 4.20 LPA

Salary up to 5.50 LPA

5 days working

2 rotational week-offs

Cab facility

Location Gurugram

Career growth and development

Résumé du poste

WSNE Consulting Pvt. Ltd. in Gurugram seeks experienced professionals for an International Banking Voice Process. Candidates must have excellent English communication and prior international voice process experience, with graduation mandatory.

The role handles international banking customers, resolving queries, and ensuring high customer satisfaction. Night shifts are required, with opportunities for career growth and competitive salary brackets.

Qualifications

• Graduation is mandatory.
• Minimum 1 year of experience in an international voice process.
• 14 months+ experience can be considered for higher salary bracket.
• Excellent verbal communication in English.
• Prior international banking voice process experience preferred.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational night shifts.
• Ability to work in a target-driven environment.

Responsabilités

• Handle inbound international banking customer calls professionally.
• Assist customers with banking-related queries and service requests.
• Provide information regarding banking products, account services, and transactions.
• Resolve customer complaints and queries efficiently.
• Maintain high standards of customer service and customer satisfaction.
• Follow banking process guidelines, compliance policies, and data security protocols.
• Ensure accurate documentation of customer interactions in the CRM system.
• Identify customer concerns and provide appropriate resolutions.
• Meet defined quality, productivity, and performance targets.
• Maintain professional communication and ensure a positive customer experience.

Connaissances

Excellent English communication

Customer handling

Problem solving

Night shifts

Target driven

Typing skills

Basic computer knowledge

Formation

Graduation

Outils

Typing

Description du poste

We are hiring experienced professionals for the International Banking Voice Process in Gurgaon. Candidates with excellent English communication skills and prior experience in international voice processes are encouraged to apply.

The role involves handling international banking customers, addressing their banking-related queries, resolving service requests, and ensuring a high level of customer satisfaction.

Role & responsibilities

• Handle inbound international banking customer calls professionally.
• Assist customers with banking-related queries and service requests.
• Provide information regarding banking products, account services, and transactions.
• Resolve customer complaints and queries efficiently.
• Maintain high standards of customer service and customer satisfaction.
• Follow banking process guidelines, compliance policies, and data security protocols.
• Ensure accurate documentation of customer interactions in the CRM system.
• Identify customer concerns and provide appropriate resolutions.
• Meet defined quality, productivity, and performance targets.
• Maintain professional communication and ensure a positive customer experience.

Preferred candidate profile

• Graduation is mandatory.
• Minimum 1 year of experience in an international voice process.
• Candidates with 14+ months of relevant experience can be considered for the higher salary bracket.
• Excellent verbal communication skills in English.
• Prior international banking voice process experience will be preferred.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational night shifts.
• Ability to work in a target-driven environment.

Perks & Benefits

• Experience Required: 1 year or above.
• Salary Package: Up to 4.20 LPA.
• Experience Required: 14 months or above.
• Salary Package: Up to 5.50 LPA.
• 5 days working.
• 2 rotational week-offs.
• Cab facility.
• Opportunity to work in an international banking process.
• Career growth and professional development opportunities.
• Location- Gurugram