Intern - Logistics

Nutrabay; New Delhi; On-site; INR 112,000 - 167,000; Full time

Job summary

Nutrabay is seeking a proactive Logistics Intern to support daily ecommerce logistics operations in Delhi. You will track shipments, coordinate with courier partners, monitor delivery performance, and assist in NDR/RTO management with a data-driven mindset.

Gain exposure to end-to-end logistics, cost validation, and reporting, while collaborating with customer support, warehouse, and operations teams to resolve issues and improve delivery visibility.

Qualifications

• Basic understanding of ecommerce logistics and last-mile operations.
• Proficiency in MS Excel/Sheets for tracking and reporting.
• Strong follow-up and coordination skills to manage multiple trackers.

Responsibilities

• Track daily shipment movement and delivery status.
• Coordinate with courier partners for delays and escalations.
• Monitor courier performance metrics (pickup/delivery times, NDR/RTO).
• Prepare daily/weekly logistics performance reports.
• Assist in validating courier remarks and customer delivery issues.

Skills

Follow-up

Coordination

Written & verbal communication

Attention to detail

Ownership mindset

Ecommerce logistics basics

Tools

MS Excel / Google Sheets

Shiprocket

ClickPost

Unicommerce

Vinculum

Job description

Role Overview

We are looking for a proactive and detail-oriented Logistics Intern to support the day-to-day operations of our ecommerce logistics function. The role will involve coordinating with courier partners, tracking shipments, monitoring delivery performance, supporting NDR/RTO management, and ensuring timely closure of operational issues.

This role is ideal for someone who wants to understand ecommerce operations, last-mile delivery, courier performance, and customer delivery experience.

Key Responsibilities

• Track daily shipment movement, pickup status, delivery status, and delayed orders.
• Coordinate with courier partners for pickup delays, delivery escalations, NDR cases, and RTO-related issues.
• Support the logistics team in monitoring courier-wise performance, including pickup TAT, delivery TAT, breach orders, NDR%, and RTO%.
• Prepare daily and weekly reports on logistics performance, pending shipments, courier escalations, and ageing orders.
• Assist in identifying delayed shipments and proactively elevate them to the relevant courier partner.
• Support NDR calling coordination and follow-up for failed delivery attempts.
• Help validate courier remarks, delivery exceptions, fake attempts, and customer complaints related to delivery.
• Maintain trackers for open escalations, courier follow-ups, and closure timelines.
• Coordinate internally with customer support, warehouse, and operations teams for shipment-related issues.
• Assist in courier partner performance reviews by collecting data and preparing basic analysis.
• Support cost and billing validation wherever required, including shipment count, weight discrepancies, and courier charges.
• Help in process documentation, SOP creation, and improvement of logistics workflows.
• Identify repeated logistics issues and share observations with the team for process improvement.

Required Skills

• Basic understanding of ecommerce operations or logistics is preferred.
• Good knowledge of MS Excel / Google Sheets.
• Strong follow-up and coordination skills.
• Good written and verbal communication skills.
• Ability to work with data, trackers, and operational reports.
• Attention to detail and ability to identify gaps.
• Comfortable coordinating with internal teams and external courier partners.
• Ownership mindset and willingness to learn in a fast-paced environment.

Good to Have

• Prior internship experience in ecommerce, logistics, operations, or supply chain.
• Basic understanding of courier operations, NDR, RTO, COD, SLA, and last-mile delivery.
• Familiarity with tools like Shiprocket, ClickPost, Unicommerce, Vinculum, or courier dashboards.
• Basic analytical skills to identify patterns in delays, failed deliveries, and courier performance.

Key Learning Areas

• Ecommerce logistics and last-mile delivery operations.
• Courier partner management.
• NDR and RTO reduction processes.
• Delivery performance tracking.
• Shipment escalation management.
• Logistics dashboards and reporting.
• Cost, SLA, and serviceability monitoring.
• Cross-functional coordination with warehouse, customer support, and operations teams.

Performance Expectations

By the end of the internship, the intern should be able to:

• Independently track shipment performance and highlight exceptions.
• Maintain accurate logistics trackers and reports.
• Follow up with courier partners for open issues.
• Identify recurring delay patterns or delivery issues.
• Support the team in improving delivery TAT, reducing escalations, and improving shipment visibility.

Ideal Candidate

The ideal candidate is someone who is disciplined, curious, data-oriented, and comfortable with daily operational follow-ups. They should be eager to understand how ecommerce logistics works and should be able to manage multiple trackers, escalations, and courier coordination tasks with ownership.

Required Skills

Delhivery Excel Clickpost Shiprocket Courier Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.