Inside Sales Specialist

LearningShala; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

LearningShala in Noida is seeking an ambitious Inside Sales Specialist to engage prospective students via phone, email, and chat, understand their educational goals, and recommend suitable online programs. The role covers inbound and outbound leads, qualification, and guiding applicants through the admission process.

You will maintain CRM records, coordinate with counseling and operations teams, and strive to meet conversion targets while delivering a high-quality customer experience.

Qualifications

• Proven inside sales and lead qualification track record.
• Strong lead generation and pipeline-building abilities.
• Commitment to customer satisfaction and service excellence.
• Excellent spoken and written English; clear communication.
• Experience in edtech, counseling, or service-oriented sales is beneficial.
• Proficient with CRM tools, spreadsheets, and online messaging platforms.
• Able to work in a target-driven environment and collaborate with cross-functional teams.
• Master's degree in any discipline or equivalent practical sales experience is advantageous.

Responsibilities

• Handle inbound and outbound leads and qualify prospects.
• Provide detailed program information and guide applicants through admission.
• Maintain accurate records in CRM and coordinate with counseling and operations teams.

Skills

Inside Sales

Lead Generation

Customer Satisfaction

Communication

Edtech experience

CRM tools

Team collaboration

Target-driven

Education

Master's degree preferred

Tools

CRM tools

Spreadsheets

Online messaging platforms

Job description

Company Description LearningShala, founded in 2017, is an online education guidance platform dedicated to making higher education choices clear and informed. The organization helps students compare 55+ top online universities across 40+ factors and has supported over 10,000 learners through admissions, career planning, and post-admission services. A network of 200+ Verified Mentors offers free, virtual, 1:1 counseling sessions to students across India, covering 100+ online programs in business, IT, healthcare, arts, and more. Built on trust and data-driven insights, LearningShala focuses on honest, transparent guidance so students can choose degrees that align with real career opportunities.

Role Description The Inside Sales Specialist is a full-time, on-site role based in Noida. This role involves engaging with prospective students via phone, email, and messaging platforms to understand their educational goals and recommend suitable online programs. The specialist will handle inbound and outbound leads, qualify prospects, provide detailed program information, and guide them through the admission process. Daily responsibilities include maintaining accurate records in CRM systems, following up on inquiries, coordinating with counseling and operations teams, and ensuring a smooth experience from first contact to enrollment. The role also focuses on meeting conversion targets while maintaining high levels of customer satisfaction and professional communication.

Qualifications

• Candidates should possess strong Inside Sales skills, including handling inbound/outbound calls, lead qualification, and conversion.
• Candidates should possess effective Lead Generation abilities, such as prospecting, follow-up management, and pipeline building.
• Candidates should possess a focus on Customer Satisfaction and Customer Service, ensuring a supportive, solution-oriented experience for students.
• Candidates should possess excellent Communication skills, including clear spoken and written English and the ability to explain complex information simply.
• Relevant experience in edtech, counseling, or service-oriented sales is beneficial.
• Comfort using CRM tools, spreadsheets, and online communication platforms is preferred.
• Ability to work in a target-driven environment, prioritize tasks, and collaborate with cross-functional teams.
• A Master's degree in any discipline or equivalent practical experience in sales or customer-facing roles is an advantage.