Inside Sales Specialist

Future Skill IT; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Future Skill IT in Bengaluru is seeking an Inside Sales Specialist to manage inbound and outbound calls, nurture leads, and guide prospective learners through enrollment. This on-site, full-time role emphasizes qualification, presenting courses, and maintaining CRM records to drive admissions.

You will collaborate with training and marketing teams to align messaging, address learner questions, and follow up to convert inquiries into admissions while delivering high-quality learner service.

Qualifications

• Lead qualification and conversion to admissions target.
• Maintain accurate CRM records and track sales performance.
• Collaborate with training and marketing teams to align messaging.
• Provide high standard of service and gather learner feedback.

Responsibilities

• Handle inbound and outbound calls to prospects.
• Nurture leads and guide learners through enrollment.
• Present course offerings and address questions.
• Follow up to convert inquiries into admissions.
• Maintain CRM records and track performance.
• Collaborate with training and marketing teams.
• Support customer satisfaction and program growth.

Skills

Inside Sales

Lead Generation

Customer Service

Communication Skills

CRM Tools

Data Management

Sales Targets

Organization

Problem Solving

Education

Bachelor's degree or equivalent

Tools

CRM Software

Job description

Role Description

The Inside Sales Specialist is a full-time, on-site role based in Bengaluru. This role involves managing inbound and outbound calls, nurturing leads, and guiding prospective learners through the enrollment process. The specialist will qualify leads, present course offerings, address questions, and follow up to convert inquiries into admissions. Daily responsibilities include maintaining accurate records in the CRM, collaborating with training and marketing teams to align messaging, and tracking sales performance against targets. The role also includes providing a high standard of service, gathering feedback from learners, and supporting initiatives that enhance customer satisfaction and program growth.

Qualifications

• Candidates should possess strong Inside Sales and Lead Generation skills to identify, qualify, and convert prospects.
• Candidates should possess excellent Customer Service and Customer Satisfaction skills to ensure a positive experience throughout the enrollment lifecycle.
• Candidates should possess clear and professional Communication skills, both verbal and written, to engage effectively with prospective learners and internal teams.
• Relevant experience in education, training, or tech-focused sales is beneficial.
• Ability to work with CRM tools, manage data accurately, and meet defined sales targets is preferred.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving are advantageous.
• A bachelor's degree in business, marketing, communications, or a related field is preferred, or equivalent practical experience.