Inside Sales Manager - Hotel & Banquet Sales

Kaara Hotels & Resorts; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Kaara Hotels & Resorts seeks an Inside Sales Manager to drive business for guest rooms, banquets, conferences, weddings, and corporate events through proactive calls, lead generation, and relationship management.

You will promote hotel rooms, banquet venues, weddings, and F&B offerings while handling inquiries from multiple channels and maintaining a robust CRM-driven pipeline.

Qualifications

• 3-6 years of experience in Hotel Sales, Banquet Sales, Corporate Sales, or Inside Sales in hospitality.
• Experience in handling wedding, corporate, and social event sales preferred.
• Strong communication and negotiation skills.

Responsibilities

• Generate new business via outbound calls, emails, and online lead gen.
• Promote rooms, banquets, weddings, conferences, and corporate events.
• Prepare quotations, proposals, and contracts.
• Coordinate site visits and client presentations.
• Maintain sales pipeline and CRM records.
• Achieve monthly sales targets and drive repeat business.

Skills

Communication skills

Negotiation

Telephone selling

Email selling

Relationship-building

Proposals & presentations

Time management

Organizational skills

Target-driven

Education

Bachelor's Degree in Hospitality Management

Business Administration

Marketing

Related field

Tools

MS Office

CRM software

Job description

Job Summary

The Inside Sales Manager - Hotel & Banquet Sales is responsible for generating business for guest rooms, banquets, conferences, weddings, social events, and corporate meetings through proactive telecalling, lead generation, client engagement, and relationship management.

Responsibilities

• Generate new business opportunities through outbound calls, emails, and online lead generation
• Promote hotel rooms, banquet venues, weddings, conferences, corporate events, and F&B offerings
• Follow up on enquiries received through the website, social media, travel partners, and referral channels
• Convert qualified leads into confirmed bookings and achieve monthly sales targets
• Develop and maintain relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses
• Identify opportunities for repeat business and long-term corporate tie-ups
• Handle enquiries for weddings, social events, birthday parties, conferences, seminars, exhibitions, and corporate meetings
• Understand client requirements and recommend suitable banquet packages
• Prepare and share quotations, proposals, and contracts
• Coordinate site visits and property presentations for prospective clients
• Ensure smooth communication between clients and hotel operations for successful event execution
• Maintain an updated customer database and sales pipeline
• Conduct regular follow-ups with prospective and existing clients
• Address customer queries promptly and professionally
• Ensure high levels of customer satisfaction before and after events
• Maintain accurate records of enquiries, conversions, lost business, and revenue
• Prepare daily, weekly, and monthly sales reports
• Update CRM systems with lead status and client interactionsCoordinate with Revenue, Reservations, Front Office, Banquet Operations, and Finance departments
• Monitor competitor pricing, banquet packages, and promotional offers
• Identify market trends and customer preferences
• Recommend new promotional campaigns and sales initiatives

Requirements

• 3-6 years of experience in Hotel Sales, Banquet Sales, Corporate Sales, or Inside Sales within the hospitality industry
• Experience in handling wedding, corporate, and social event sales will be preferred
• Strong communication and negotiation skills
• Excellent telephone and email selling abilities
• Customer-focused approach with relationship-building skills
• Knowledge of hotel operations and banquet sales
• Proficiency in MS Office and CRM software
• Ability to prepare proposals and presentations
• Strong organizational and time-management skills
• Target-oriented with a passion for achieving sales goals

Qualifications

• Bachelors Degree in Hospitality Management, Business Administration, Marketing, or a related field

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.