Inside Sales Manager – Hotel & Banquet Sales

Kaara Hospitality & Leisure; Gurgaon; On-site; INR 390,600 - 669,600; Full time

Job summary

Kaara Hospitality & Leisure is seeking an Inside Sales Manager to drive hotel and banquet sales in Gurgaon. You will target guest rooms, banquets, conferences, weddings, and corporate events through proactive calls, lead generation, and client engagement.

The role requires 3–6 years in hotel sales or related fields, with strong communication and relationship-building abilities. Salary is up to 60,000 INR per month, based on experience and volume.

Qualifications

• Clear verbal and written communication skills.
• Ability to negotiate and close deals.
• Experience in hotel or banquet sales is preferred.

Responsibilities

• Generate new business opportunities via outbound calls, emails, and online lead gen.
• Promote hotel rooms, banquet venues, weddings, conferences, and corporate events.
• Follow up on inquiries from website, social media, partners, and referrals.

Skills

Strong communication

Negotiation skills

Telephone selling

Email selling

Relationship-building

Education

Bachelor's Degree in Hospitality Management

Business Administration

Marketing

Tools

MS Office

CRM software

Job description

Corporate Office - Gurgaon 3-6 Years Full-Time Posted 20 Jul 2026

Role Overview

The Inside Sales Manager – Hotel & Banquet Sales is responsible for generating business for guest rooms, banquets, conferences, weddings, social events, and corporate meetings through proactive telecalling, lead generation, client engagement, and relationship management.

Key Responsibilities

• Generate new business opportunities through outbound calls, emails, and online lead generation
• Promote hotel rooms, banquet venues, weddings, conferences, corporate events, and F&B offerings
• Follow up on enquiries received through the website, social media, travel partners, and referral channels
• Convert qualified leads into confirmed bookings and achieve monthly sales targets
• Develop and maintain relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses
• Identify opportunities for repeat business and long-term corporate tie‑ups
• Handle enquiries for weddings, social events, birthday parties, conferences, seminars, exhibitions, and corporate meetings
• Understand client requirements and recommend suitable banquet packages
• Prepare and share quotations, proposals, and contracts
• Coordinate site visits and property presentations for prospective clients
• Ensure smooth communication between clients and hotel operations for successful event execution
• Maintain an updated customer database and sales pipeline
• Conduct regular follow-ups with prospective and existing clients
• Address customer queries promptly and professionally
• Ensure high levels of customer satisfaction before and after events
• Maintain accurate records of enquiries, conversions, lost business, and revenue
• Prepare daily, weekly, and monthly sales reports
• Update CRM systems with lead status and client interactions
• Coordinate with Revenue, Reservations, Front Office, Banquet Operations, and Finance departments
• Monitor competitor pricing, banquet packages, and promotional offers
• Identify market trends and customer preferences
• Recommend new promotional campaigns and sales initiatives

Requirements & Experience

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field
• 3–6 years of experience in Hotel Sales, Banquet Sales, Corporate Sales, or Inside Sales within the hospitality industry
• Experience in handling wedding, corporate, and social event sales will be preferred
• Strong communication and negotiation skills
• Excellent telephone and email selling abilities
• Customer-focused approach with relationship-building skills
• Knowledge of hotel operations and banquet sales
• Proficiency in MS Office and CRM software
• Ability to prepare proposals and presentations
• Strong organizational and time-management skills
• Target-oriented with a passion for achieving sales goals
• Salary: 35,000 – 60,000 per month (CTC) based on experience, location, and business volume