Inside Sales Executive – Hotel & Banquet Sales

Kaara Hospitality & Leisure; Gurgaon; On-site; INR 201,000 - 335,000; Full time

Job summary

Kaara Hospitality & Leisure is seeking an Inside Sales Executive at our Corporate Office in Gurgaon. The role focuses on generating room and banquet business through outbound calls and handling inbound enquiries for weddings, conferences, and events.

You will qualify leads, tailor hotel product packages, and pursue targets while maintaining CRM records and client relationships to drive bookings.

Qualifications

• Bachelor's Degree in Hospitality, Business Administration, Marketing, or related discipline.
• 1–3 years in Hotel Sales, Banquet Sales, Telecalling, Inside Sales, Customer Service, or Business Development.
• Fresh graduates with excellent communication skills may apply.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and persuasive selling skills.
• Customer-focused and target-oriented attitude.
• Good negotiation and relationship-building abilities.
• Basic knowledge of hotel operations and banquet sales.
• Proficiency in MS Office and CRM software.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Generate new business through outbound calls, emails, WhatsApp, and digital platforms.
• Handle inbound enquiries for guest rooms, banquets, weddings, conferences, and social events.
• Qualify leads, understand client requirements, and recommend suitable hotel products and packages.
• Follow up regularly with prospective clients to convert enquiries into bookings.
• Achieve monthly sales and revenue targets for rooms and banquet business.
• Promote banquet halls, meeting rooms, wedding venues, accommodation packages, and F&B offerings.
• Prepare and share quotations, proposals, and banquet event packages.
• Coordinate site visits and property presentations for prospective clients.
• Build and maintain relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses.
• Ensure prompt response to customer enquiries and follow-ups.
• Maintain accurate customer records and sales pipelines in the CRM system.
• Encourage repeat business through regular customer engagement.
• Coordinate with Reservations, Front Office, Banquet Operations, Kitchen, and Finance teams to ensure seamless execution of bookings and events.
• Ensure all booking details, contracts, and event requirements are communicated accurately to operational departments.
• Maintain daily call reports, enquiry logs, conversion reports, and sales trackers.
• Prepare daily, weekly, and monthly sales activity reports.
• Update CRM with lead status, follow-up schedules, and booking confirmations.
• Monitor competitor pricing and market trends and share insights with the Sales Manager.

Skills

Strong communication

Telephone etiquette

Persuasive selling

CRM software

MS Office

Time management

Teamwork

Customer-focused

Education

Bachelor's degree in Hospitality/Business/Marketing

Tools

CRM software

MS Office

Job description

Corporate Office - Gurgaon 1-3 Years Full-Time Posted 20 Jul 2026

Role Overview

The Inside Sales Executive is responsible for generating room and banquet business by proactively contacting potential clients, handling inbound and outbound sales enquiries, nurturing leads, and converting enquiries into confirmed bookings.

Key Responsibilities

• Generate new business through outbound calls, emails, WhatsApp, and digital platforms
• Handle inbound enquiries for guest rooms, banquets, weddings, conferences, and social events
• Qualify leads, understand client requirements, and recommend suitable hotel products and packages
• Follow up regularly with prospective clients to convert enquiries into confirmed bookings
• Achieve monthly sales and revenue targets for rooms and banquet business
• Promote banquet halls, meeting rooms, wedding venues, accommodation packages, and F&B offerings
• Prepare and share quotations, proposals, and banquet event packages
• Coordinate site visits and property presentations for prospective clients
• Build and maintain strong relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses
• Ensure prompt response to customer enquiries and follow-ups
• Maintain accurate customer records and sales pipelines in the CRM system
• Encourage repeat business through regular customer engagement
• Coordinate with Reservations, Front Office, Banquet Operations, Kitchen, and Finance teams to ensure seamless execution of bookings and events
• Ensure all booking details, contracts, and event requirements are communicated accurately to operational departments
• Maintain daily call reports, enquiry logs, conversion reports, and sales trackers
• Prepare daily, weekly, and monthly sales activity reports
• Update CRM with lead status, follow-up schedules, and booking confirmations
• Monitor competitor pricing and market trends and share insights with the Sales Manager

Requirements & Experience

• Bachelor's Degree in Hospitality, Business Administration, Marketing, or any related discipline
• 1-3 years of experience in Hotel Sales, Banquet Sales, Telecalling, Inside Sales, Customer Service, or Business Development
• Fresh graduates with excellent communication skills and a passion for hospitality sales may also apply
• Excellent verbal and written communication skills
• Strong telephone etiquette and persuasive selling skills
• Customer-focused and target-oriented approach
• Good negotiation and relationship-building abilities
• Basic knowledge of hotel operations and banquet sales
• Proficiency in MS Office and CRM software
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Salary: 18,000 - 30,000 per month (CTC) based on experience, communication skills, and location