Inside Sales Head

Sunlane Cleantech; Ernakulam; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive fixed salary

Incentive pool tied to performance

Direct seat with company leadership

Job summary

Sunlane Cleantech is seeking an experienced Inside Sales Head based in Kochi to build, scale, and lead a centralized inside sales engine. You will recruit, train, and manage a multilingual ISR team and align the funnel with field sales across Kerala, Odisha, Andhra Pradesh, and Tamil Nadu.

You will own pipeline velocity, CRM discipline, and high show-up rates, while coaching reps to improve conversion and coordinating with marketing for lead quality.

Qualifications

• 10+ years of inside sales experience, with at least 5+ years leading a team of inside sales or BD reps.
• Domain familiarity with high-velocity, high-ticket consumer inside sales (e.g., consumer durables, EdTech, FinTech/Loans, Real Estate pre-sales, or Insurance).
• Multi-regional exposure across South/East India with diverse language requirements.
• Hands-on experience with cloud telephony/diallers (Exotel, TeleCRM, Knowlarity) and CRM tools (Zoho, LeadSquared, HubSpot).
• Fluency in English and Malayalam is mandatory; knowledge of Tamil, Telugu, Hindi or Odia is a plus.

Responsibilities

• Build, recruit, onboard, and manage a high-performing Inside Sales Team speaking regional languages (Malayalam, Odia, Telugu, Tamil).
• Enable field sales by aligning inside sales with field executives across Kerala, Odisha, Andhra Pradesh, and Tamil Nadu.
• Design and optimize outbound/inbound call flows, discovery scripts, objection handling, and multi-channel follow-ups (Calls, WhatsApp, SMS).
• Maintain CRM hygiene and track key metrics: speed-to-lead, connection rates, qualification rates, and appointment-to-closure ratios.
• Coach and conduct daily stand-ups, provide feedback to improve rep conversions.
• Collaborate with digital marketing to evaluate lead sources and with regional field heads to monitor closing efficiency.

Skills

Inside sales

Team leadership

CRM familiarity

Dialer/telephony

Multilingual communication

English proficiency

Tools

Exotel

TeleCRM

Knowlarity

Zoho

LeadSquared

HubSpot

Job description

About the Role

We are looking for a data-driven, high-velocity Inside Sales Head based in Kochi to build, scale, and lead our centralized inside sales engine.

In this role, you will recruit, train, and manage a multi-lingual team of Inside Sales Representatives (ISRs) who will qualify inbound/outbound leads, conduct discovery, and schedule qualified site visits to power our field sales teams across states.

You will own the top of the funnel—ensuring seamless lead distribution, high calling rigor, pipeline velocity, and strict CRM discipline across multiple regional languages.

Key Responsibilities

• Build & Manage the Inside Sales Team: Recruit, onboard, and manage a high-performing inside sales team speaking regional languages (Malayalam, Odia, Telugu, and Tamil).
• Field Sales Enablement: Align the inside sales pipeline directly with on-ground field executives across Kerala, Odisha, Andhra Pradesh, and Tamil Nadu. Ensure high show-up rates and verified site assessments for field teams.
• Calling Cadence & Scripting: Design, test, and optimize outbound/inbound call flows, consultative discovery scripts, objection-handling playbooks, and multi-channel follow-up cadences (Calls, WhatsApp, SMS).
• Pipeline & CRM Hygiene: Enforce strict data hygiene across our CRM platform. Track critical sales metrics including lead response time (speed-to-lead), connection rates, qualification rates, and appointment-to-closure ratios.
• Performance Management & Coaching: Conduct daily stand-ups, listen to call recordings, and provide direct feedback and coaching to improve rep conversion rates.
• Cross-Functional Feedback Loop: Work closely with digital marketing to evaluate lead source quality and collaborate with regional field sales heads to monitor downstream closing efficiency.

What We Are Looking For

• Experience: 10+ years of inside sales / tele-sales experience, with at least 5+ years leading a team of inside sales or business development reps (SDRs/BDRs).
• Domain Familiarity: Experience running high-velocity, high-ticket consumer inside sales (e.g., Consumer Durables, EdTech, FinTech/Loans, Real Estate Pre-sales, or Insurance). Solar knowledge is not required.
• Multi-Regional Exposure: Experience managing teams that handle leads across South/East India with diverse language requirements.
• CRM & Dialler Mastery: Hands-on experience setting up and operating cloud telephony/diallers (e.g., Exotel, TeleCRM, Knowlarity) and CRM tools (Zoho, LeadSquared, or HubSpot).
• Languages: Fluency in English and Malayalam is mandatory. Working familiarity or conversational capability in Tamil, Telugu, or Hindi/Odia is a major advantage.

What We Offer

• Competitive fixed salary matching market leadership benchmarks.
• Performance-based incentive pool tied to qualified appointment conversions and pipeline throughput.
• Direct seat alongside company leadership in shaping regional expansion across multiple states.