Inside Sales Executive

Arora Technologies; Navi Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Arora Technologies in Navi Mumbai, Maharashtra is seeking a Sales Executive Inside Sales to manage and convert inbound enquiries into confirmed orders for standard products. The role involves preparing techno-commercial quotations, following up to close sales, developing existing customers, and coordinating with internal teams to ensure timely order execution and payment collection.

This position offers growth through cross-selling opportunities and a performance-driven environment, with a focus

Qualifications

• Diploma in Mechanical or Electrical required.
• BE in Mechanical / Electrical / Instrumentation preferred.

Responsibilities

• Inbound Lead Management.
• Quotation & Proposal Management.
• Sales Conversion & Follow-up.
• Existing Customer Development.
• Order Coordination & Payment Follow-up.

Skills

Inbound lead management

Techno-commercial quotations

Sales follow-up

CRM

Cross-selling

Education

Diploma in Mechanical or Electrical

BE in Mechanical / Electrical / Instrumentation

Tools

CRM software

Job description

Role & responsibilities

Qualification:

Diploma Mechanical / Electrical

BE Mechanical / Electrical / Instrumentation

Role : Sales Executive Inside Sales

Role Definition

The Sales Executive Inside Sales is responsible for managing and converting inbound sales enquiries into confirmed orders for standard products. The role focuses on understanding customer requirements, preparing techno-commercial quotations, ensuring timely follow-ups, maximizing conversion, generating repeat business from existing customers, coordinating with internal departments for smooth order execution, and supporting payment collection to achieve sales and customer satisfaction objectives.

Responsibility Deliverable

1. Inbound Lead Management

2. Quotation & Proposal Management

3. Sales Conversion & Follow-up

4. Existing Customer Development

5. Order Coordination & Payment Follow-up

Tasks & Activities

1. Inbound Lead Management

• Attend all incoming enquiries through phone, email, website, WhatsApp and other channels.
• Understand customer requirements and recommend suitable standard products.
• Qualify enquiries based on application, urgency and commercial potential.
• Record and update all enquiries in CRM.

2. Quotation & Proposal Management

• Prepare accurate techno-commercial quotations.
• Coordinate internally for pricing, delivery and technical clarifications.
• Ensure quotations are sent within defined TAT.
• Revise quotations whenever required.

3. Sales Conversion & Follow-up

• Conduct systematic follow-ups until order closure.
• Resolve customer objections through value-based selling.
• Negotiate within approved commercial guidelines.
• Maintain healthy enquiry-to-order conversion ratio.
• Update sales pipeline regularly.

4. Existing Customer Development

• Generate repeat business from existing customers.
• Identify cross-selling and up-selling opportunities.
• Maintain regular customer engagement.
• Build long-term customer relationships.

5. Order Coordination & Payment Follow-up

• Coordinate with Purchase, Stores and Dispatch for timely execution.
• Keep customers informed regarding delivery status.
• Follow up for advance payments and outstanding receivables.
• Support smooth order completion until payment realization.

Measurement metrics

• Sales Value Achieved
• Order Conversion Ratio (%)
• Quotation Turnaround Time
• Average Response Time to Enquiries
• No. of Quotations Submitted
• Repeat Business Generated
• Cross-selling Revenue
• Outstanding Collection Follow-up
• Customer Satisfaction Score
• CRM Data Accuracy & Timeliness

Preferred candidate profile