Inside Sales Executive

Janakiraman Santhosh Babu; Karur; On-site; INR 300,000 - 600,000; Full time

Job summary

Janakiraman Santhosh Babu is seeking an inside sales professional in Tamil Nadu to lead generation, tele-sales and WhatsApp-based selling. The role involves understanding customer needs, preparing quotations, managing leads and driving conversions, while coordinating with sales, technical and logistics teams.

You will maintain CRM records, follow up diligently, and seek opportunities for cross-selling and upselling, building relations with existing and prospective customers.

Qualifications

• 1-3 years in inside sales, tele-sales, customer support or sales coordination.
• Good communication in English and Tamil; Hindi is an advantage.
• Confident in telephone conversations and WhatsApp communication.
• Basic knowledge of MS Excel/Google Sheets and CRM/ERP software.
• Good follow-up discipline and persuasion skills.
• Experience in B2B sales, CCTV, GPS, vehicle tracking, electronics or security products would be an advantage.

Responsibilities

• Lead generation and management: identify, receive, qualify and manage leads.
• Telephonic sales: outbound calls and inbound inquiries to generate sales.
• WhatsApp sales communication: share product details, quotations and follow-ups.
• Understand customer requirements and recommend suitable products/services.
• Quotation management: prepare, send and follow up on quotations.
• Lead follow-up: ensure timely follow-up until conversion.
• Sales conversion: convert enquiries into orders.
• Customer relationship management: maintain regular communication.
• Cross-selling and upselling opportunities.
• Sales team coordination with field sales, technical, service, accounts and logistics.
• Order coordination: follow up on POs, payments, delivery and installation.
• CRM & data management: maintain accurate records.
• Sales reporting: daily/weekly reports on calls, leads, quotations, follow-ups and conversions.
• Target achievement: meet monthly sales, activity and conversion targets.
• Lost lead analysis: record reasons for lost enquiries and re-engagement opportunities.

Skills

Inside sales

Tele-sales

Customer support

English & Tamil

WhatsApp communication

Persuasion skills

B2B sales

Hindi (advantage)

Tools

CRM/ERP software

MS Excel / Google Sheets

Job description

Key Roles & Responsibilities

• Lead Generation & Management Identify, receive, qualify and manage sales leads.
• Telephonic Sales – Make outbound calls and handle inbound enquiries to generate sales.
• WhatsApp Sales Communication – Communicate with prospects, share product details, quotations and follow-ups through WhatsApp.
• Customer Requirement Understanding – Identify customer needs and recommend suitable products/services.
• Quotation Management – Prepare, send and follow up on quotations.
• Lead Follow-up – Ensure timely and systematic follow-up until conversion or closure.
• Sales Conversion – Convert enquiries and qualified leads into confirmed orders.
• Customer Relationship Management – Maintain regular communication with existing and prospective customers.
• Cross-Selling & Upselling – Identify opportunities for additional products, upgrades and services.
• Sales Team Coordination – Coordinate with field sales, technical, service, accounts and logistics teams.
• Order Coordination – Follow up on purchase orders, payments, delivery and installation status.
• CRM & Data Management – Maintain accurate customer, lead, quotation and follow-up records.
• Sales Reporting – Prepare daily/weekly reports on calls, leads, quotations, follow-ups and conversions.
• Target Achievement – Achieve assigned monthly sales, activity and conversion targets.
• Lost Lead Analysis – Record reasons for lost enquiries and identify opportunities for re-engagement.

Candidate Profile

• Experience: 1-3 years in inside sales, tele-sales, customer support or sales coordination.
• Good communication skills in English and Tamil; Hindi is an advantage.
• Confident in telephone conversations and WhatsApp communication.
• Basic knowledge of MS Excel/Google Sheets and CRM/ERP software.
• Good follow-up discipline and persuasion skills.
• Experience in B2B sales, CCTV, GPS, vehicle tracking, electronics or security products would be an advantage.