Inside Sales Executive

Rentokil PCI; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Rentokil PCI is seeking an Inside Sales Executive in Mumbai with 1–5 years of experience. The role emphasizes managing key accounts, customer engagement, and revenue growth through proactive relationship management.

You will collaborate with internal teams and stakeholders to ensure renewals, upselling, and data accuracy in CRM systems. B2B experience and CRM proficiency are preferred.

Qualifications

• 1 - 2 years of experience in Inside Sales, Customer Success, Account Management, or Sales
• Experience in B2B customer management is preferred.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)

Responsibilities

• Maintain regular communication with allocated key accounts through calls and follow-ups; build long-term relationships
• Drive timely renewal of customer contracts and coordinate with stakeholders to ensure smooth renewals
• Identify cross-selling and upselling opportunities within existing accounts and support price increase initiatives
• Handle transactional customer queries and coordinate internally to resolve issues within timelines
• Update CRM records with contacts, locations, competition details and account information
• Track KPIs related to renewals, engagement, and lead generation; prepare reports and updates

Skills

CRM Management

Relationship Building

Communication Skills

Education

Any Graduate

Tools

ICABS/Salesforce/MS Dynamics

Microsoft Excel

Job description

Job Summary

Role - Inside Sales Executive

Experience - 1 to 5 years (Only Female Candidates)

Location - Mumbai

Responsibilities

• The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.
• The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Customer Relationship Management: Maintain regular communication with allocated key accounts through scheduled calls and follow-ups; Build long-term relationships with customers by understanding their business needs; Ensure every assigned customer receives proactive engagement as per defined frequency.
• Account Retention Renewals: Drive timely renewal of customer contracts; Follow up on upcoming contract expiries; Coordinate with internal stakeholders to ensure smooth renewal execution; Reduce customer churn through proactive engagement.
• Revenue Growth: Identify cross-selling and upselling opportunities within existing accounts; Generate qualified leads for the Key Account Manager (KAM); Support price increase initiatives and negotiate renewals where applicable; Achieve assigned revenue enhancement targets.
• Customer Issue Resolution: Act as the first point of contact for transactional customer queries; Coordinate internally to ensure customer issues are resolved within agreed timelines; Keep customers updated regularly until closure.
• CRM Data Management: Maintain complete and accurate customer records in CRM (ICABS); Update customer contacts, locations, competition details, and account information; Ensure data quality and compliance with organizational standards.
• Reporting Collaboration: Track KPIs related to renewals, customer engagement, and lead generation; Prepare periodic account reports and pipeline updates; Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Key Result Areas

• Customer engagement and relationship management
• On-time contract renewals
• Lead generation and revenue enhancement
• Price hike implementation
• Sales Pipeline Management
• Customer issue resolution
• CRM and customer data management
• Cross-functional coordination
• KPI tracking and reporting

Educational Qualification / Other Requirement:

• 1 - 2 years of experience in Inside Sales, Customer Success, Account Management, or Sales
• Any Graduate (Business Administration, Marketing, Communications stream preferred)
• Experience in B2B customer management is preferred.
• Experience in service-based industries will be an added advantage.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
• Proficient in Microsoft Excel and MS Office Suite