Inside Sales Assistant

FTS HEALTH & FITNESS PRIVATE LIMITED; Mumbai; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Purpose-Driven Environment

Growth Opportunities

Competitive fixed salary with bonuses

Training and Mumbai office support

Job summary

FTS HEALTH & FITNESS PRIVATE LIMITED in Mumbai invites an Inside Sales Assistant to engage with incoming leads, understand fitness goals, and convert inquiries into committed clients through insightful consultations and timely follow-ups.

You will respond via calls, WhatsApp, and email; conduct personalized consultations, build relationships, manage CRM records, and help achieve weekly and monthly targets while contributing feedback to improve programs.

Qualifications

• 2–3 years of inside sales, telesales or customer-relationship roles.
• Excellent verbal and written English communication skills.
• Ability to connect with clients and understand fitness needs.
• Self-driven and motivated to meet targets.
• Familiarity with CRM tools and digital communication platforms.
• Genuine interest in health and wellness aligning with our mission.

Responsibilities

• Lead engagement: respond to inquiries via calls, WhatsApp, and email with program details.
• Consultative selling: assess goals and lifestyle, recommend suitable programs.
• Relationship building: guide prospects through decision-making with empathy.
• CRM management: document interactions and manage sales pipeline.
• Target achievement: meet and strive to exceed weekly/monthly sales targets.
• Feedback loop: share client insights with marketing and program teams.

Skills

Inside sales experience

English communication

Empathy

Self-motivation

CRM proficiency

Passion for fitness

Tools

CRM systems

Job description

Fight The Sunrise (FTS) is dedicated to crafting personalized fitness journeys that seamlessly integrate into our clients' lifestyles. Our science-based programs focus on sustainable health transformations without imposing restrictive diets or rigid timelines. We emphasize balance, allowing clients to enjoy all aspects of life while achieving their fitness goals.

Role Summary:

As an Inside Sales Assistant at FTS, you'll be the primary point of contact for prospective clients. Your role involves engaging with incoming leads, understanding their fitness aspirations, and effectively communicating how FTS's personalized programs can help them achieve their goals. Your main objective is to convert inquiries into committed clients through insightful consultations and consistent follow-ups.

Key Responsibilities:

• Lead Engagement: Promptly respond to incoming inquiries via calls, WhatsApp, and email, providing detailed information about FTS programs.
• Consultative Selling: Conduct personalized consultations to assess potential clients' fitness goals, lifestyle, and preferences, recommending suitable FTS programs.
• Relationship Building: Establish and maintain strong relationships with prospective clients, guiding them through the decision-making process with empathy and expertise.
• CRM Management: Utilize CRM tools to document interactions, track progress, and manage the sales pipeline effectively.
• Target Achievement: Meet and strive to exceed weekly and monthly sales conversion targets.
• Feedback Loop: Relay insights from client interactions to the marketing and program development teams to enhance FTS offerings and client satisfaction.

Qualifications:

• Experience: 2–3 years in inside sales, telesales, or customer relationship roles, preferably within the fitness, wellness, or lifestyle sectors.
• Communication Skills: Exceptional verbal and written communication skills in English.
• Empathy and Understanding: Ability to connect with individuals on a personal level, understanding their needs and concerns regarding fitness and lifestyle changes.
• Self-Motivation: A proactive and driven mindset, comfortable working towards and achieving set targets.
• Tech Proficiency: Familiarity with CRM systems and digital communication platforms.
• Passion for Fitness: A genuine interest in health and wellness, aligning with FTS's mission and values.

What We Offer:

• Purpose-Driven Environment: Be part of a team that's passionate about transforming lives through personalised fitness journeys.
• Growth Opportunities: Opportunities for professional development and career advancement within the company.
• Compensation: Competitive fixed salary complemented by performance-based incentives.
• Supportive Culture: A collaborative and supportive work environment in our Mumbai office, with comprehensive training provided.