Fitness Team Lead

TNV Method; Bengaluru; Remote; INR 781,200 - 948,600; Full time

Job summary

A leading global fitness platform is looking for a Fitness Manager to lead client support and coach management remotely. The ideal candidate will have over 3 years of experience as a fitness coach, exceptional communication skills, and a strong adherence to core values. This full-time position comes with a salary range of INR 70,000 - 85,000 per month, emphasizing team development and client satisfaction.

Qualifications

• 3+ years as a fitness coach.
• Experience in client retention.
• Leadership and/or management experience preferred.

Responsibilities

• Provide guidance to coaches.
• Reply to customer queries.
• Monitor coaches’ schedules.

Skills

Exceptional work ethic

Customer Service

Leadership experience

Effective communication

Team motivation

Expert-level fluency in English

Job description

Application: https://hiring.tnvmethod.com/fitness-manager

TNV Method by Tanvi Parikh Fitness is a global fitness platform that combines lifestyle management solutions (Nutrition, Mindset, Exercise and more) with personalized coaching to help customers track, reverse and manage chronic health conditions.

About the role:

• Profile – Fitness Manager
• Role – Full-time
• Grade – Manager
• Experience – 3+ years
• Salary band – INR 70,000 - INR 85,000 per month (in-hand)
• Location – 100% Remote
• Work Shift – Mon-Sat, 6:30 a.m. - 12:30 p.m. IST and 7:00 p.m - 10:00 p.m IST

As a Fitness Manager at TNV Method, your role is multifaceted and involves two main responsibilities: helping clients achieve their health and fitness goals through our comprehensive approach, products, and services, and providing customer service support to leads, existing clients and help coaches retain clients. You will build strong relationships with team members, personal training clients, and members; lead through action and influence; motivate your team to grow through education and personal development; and embody the values of TNV Method – fun, passion, inclusivity, and teamwork.

Required Qualifications:

• Exceptional work ethic & management of coaches
• Customer Service & Client retention experience
• At least 3 years as a fitness coach
• Leadership and/or management experience preferred
• Recruiting, onboarding and developing new personal trainers
• Effective communication, interpersonal and public speaking skills
• Motivated self-starter and team player
• Professional, punctual and organized
• Expert-level fluency in English
• Strong ownership of work
• Live Core Values of Caring, Happiness, Integrity, Peak Attitude, Passion, Personal Fitness, and Trust

Key Responsibility Areas:

• Provide guidance and support to coaches for effective client delivery as per company standards
• Reply to queries from potential customers and existing clients on support channels
• Hit monthly sales targets and deliver reports to management
• Quality check personalized plans built by coaches as per guidelines
• Monitor coaches’ schedules and ensure meeting required commitments, including client appointments and standup updates to management
• Handle difficult coaches or clients, addressing performance or behavior issues and resolving problems
• Conduct regular check-ins with coaches to provide feedback and support, identifying areas needing assistance
• Assist coaches with accurate records of clients’ progress and handle administrative tasks as needed
• Provide training and development opportunities to improve coaches’ technical and soft skills, and understanding of company policies, procedures, and culture
• Act as point of contact for coaches and communicate with management regarding coach performance, client feedback, and overall team performance
• Build a positive and supportive team culture encouraging coaches to share best practices, exchange ideas, and support each other
• Evaluate and provide feedback on coaches’ training sessions, calls, and communications with constructive feedback

Additional Responsibilities:

• Provide coaching and development opportunities to help coaches grow and improve their skills
• Collaborate with other team members and fitness professionals to ensure coaches have resources and support they need to be successful
• Stay informed about latest trends and best practices in the online fitness and coaching industry and share knowledge with the team

Application: https://hiring.tnvmethod.com/fitness-manager