Inside Sales

Skyfam Hr Solutions; Nagpur District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Skyfam Hr Solutions is seeking an Inside Sales & Back Office Manager in Nagpur to monitor tender processes, leads teams across Government, PSU and GeM, and manage quotations and techno-commercial offers. You will coordinate with OEMs and ensure smooth movement of enquiries to orders across multiple departments.

The role leads the Inside Sales/Tender & Back Office team, owns MIS reporting, and drives efficient conversion of inquiries into purchase orders with cross-team collaboration.

Qualifications

• 5-10 years of relevant experience in Inside Sales, Tender, Back Office or Techno-Commercial activities.
• Team handling and team management experience is mandatory.
• Strong knowledge of GeM Portal and Government/PSU e-Tendering.
• Experience in tender documentation, bid management and quotation preparation.
• Good experience in OEM coordination, rate discussion and commercial negotiation.
• Strong coordination and follow-up skills with Sales, Input, Output and other internal teams.
• Excellent email drafting and written communication skills.
• Strong MS Excel, MIS reporting and documentation skills.
• Good organizational and multitasking abilities; able to manage multiple enquiries, quotations, tenders and follow-ups simultaneously.
• Candidates from Cement, Power, Steel or other industrial sectors will be preferred.

Responsibilities

• Handle Government, PSU and GeM tenders from registration to bid submission.
• Prepare and manage quotations, techno-commercial offers and tender-related documentation.
• Coordinate with OEMs for pricing, quotations and rate discussions.
• Coordinate with the Sales/Output Team to track offer status and order progression.
• Coordinate with Input Team for enquiries and technical/commercial requirements.
• Ensure smooth coordination between Input, Output, Tender, Purchase and Accounts teams.
• Monitor pending enquiries, quotations, offers and orders and push timely actions.
• Identify delays or gaps in enquiry, quotation and order processes and coordinate timely resolution.

Skills

Inside Sales

Tender management

Back Office operations

MIS reporting

GeM Portal

Team leadership

Commercial coordination

Email drafting

Tools

MS Excel

Job description

Job Summary The Inside Sales & Back Office Manager will monitor tender process and leads team (Government, PSU and GeM), manage quotations and techno-commercial offers, coordinate with OEMs, and ensure smooth movement of every enquiry to order across Input, Sales/Output, Purchase and Accounts teams. The role also leads the Inside Sales/Tender & Back Office team and owns MIS reporting and back-office discipline. Also applies strategies for efficient conversion of inquiries into purchase order along with co-ordination with sales team.

2. Key Responsibilities

A. Tender Management

• Handle Government, PSU and GeM tenders from registration to bid submission.
• Manage tender registration, payments, documentation and e-tendering activities.
• Study tender documents, eligibility criteria, technical specifications and scope of work.
• Prepare and manage quotations, techno-commercial offers and tender-related documentation.
• Ensure timely preparation and submission of bids, quotations and offers.

B. OEM & Commercial Coordination

• Coordinate with OEMs for pricing, quotations and rate discussions/negotiations.
• Ensure proper email drafting and professional communication with customers, OEMs and internal teams.

C. Enquiry-to-Order Cycle & Cross-Team Coordination

• Handle the complete enquiry-to-order cycle and ensure proper internal follow-up.
• Coordinate with the Sales/Output Team to check offer status, enquiry progress and order conversion; follow up on pending offers, customer feedback and required actions.
• Coordinate with the Input Team for enquiries, order-related information, technical/commercial requirements and timely processing.
• Ensure smooth coordination between Input, Output/Sales, Tender, Purchase and Accounts teams.
• Monitor pending enquiries, quotations, offers and orders and ensure timely action from the respective teams.
• Identify delays or gaps in the enquiry, quotation and order process and coordinate for timely resolution.

D. Back-Office Operations, Billing & MIS

• Prepare bills and coordinate with the respective departments.
• Prepare and maintain weekly/monthly MIS reports on tenders, quotations, enquiries and sales activities.
• Manage day-to-day back-office operations and ensure proper documentation and record maintenance.

E. Team Leadership & Process Improvement

• Allocate work among team members and monitor daily task completion.
• Lead and manage the Inside Sales/Tender & Back Office Team, monitor performance and provide guidance.
• Conduct regular follow-ups with team members on pending activities, deadlines and priorities.
• Support management in improving internal coordination, reporting and follow-up processes.

3. Required Skills & Experience

• 5-10 years of relevant experience in Inside Sales, Tender, Back Office or Techno-Commercial activities.
• Team handling and team management experience is mandatory.
• Strong knowledge of GeM Portal and Government/PSU e-Tendering.
• Experience in tender documentation, bid management and quotation preparation.
• Good experience in OEM coordination, rate discussion and commercial negotiation.
• Strong coordination and follow-up skills with Sales, Input, Output and other internal teams.
• Excellent email drafting and written communication skills.
• Strong MS Excel, MIS reporting and documentation skills.
• Good organizational and multitasking abilities; able to manage multiple enquiries, quotations, tenders and follow-ups simultaneously.
• Candidates from Cement, Power, Steel or other industrial sectors will be preferred.