Inside

Ciel HR; Dadri, Greater Noida, New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Ciel HR seeks a results-driven outbound telecaller to cross-sell loan products and guide prospects through applications. The role emphasizes clear communication of features, eligibility, and benefits, with a focus on meeting conversion targets and maintaining clean CRM records.

The candidate should have a graduate degree and extensive outbound sales experience in fintech or financial services, plus strong Excel and CRM/dialer proficiency for dashboards and tracking.

Qualifications

• Education: Graduate
• Experience: 23 years of outbound telecalling/sales experience, preferably within a fintech, NBFC, or financial services organization
• Strong verbal communication skills; ability to explain financial products clearly and persuasively
• Proficiency in MS Excel (data entry, basic formulas, pivot tables, tracking dashboards) for maintaining call logs and performance trackers
• Demonstrated ability to meet targets in a metrics-driven outbound calling environment
• Ability to quickly learn and articulate loan product features, eligibility criteria, and terms
• Comfortable working with CRM/dialer systems; basic understanding of lending/credit concepts is a plus

Responsibilities

• Conduct outbound calls to prospects/leads to cross-sell loan products (e.g., Micro-Credit, Flexi Loan, EWA, and related offerings)
• Clearly explain product features, eligibility, and benefits to build customer awareness and interest
• Drive product adoption by guiding prospects through the application/onboarding process
• Meet and exceed daily/weekly/monthly calling metrics, including: number of calls made, connection rate, conversion rate
• Maintain accurate and up-to-date records of calls, lead status, and customer interactions in CRM/Excel trackers
• Handle prospect objections and queries professionally, escalating complex cases as needed
• Follow up systematically with warm/interested leads to maximize conversion
• Ensure calls are conducted in compliance with internal quality and regulatory guidelines
• Provide regular reporting on call performance, pipeline status, and conversion trends to the Team Lead
• Collaborate with the Credit Risk and Product teams to relay customer feedback and market insights

Skills

Outbound telecalling

Verbal communication

Sales targets

Product knowledge

Education

Graduate

Tools

CRM systems

Dialer systems

MS Excel

Job description

Key Responsibilities

• Conduct outbound calls to prospects/leads to cross-sell loan products (e.g., Micro-Credit, Flexi Loan, EWA, and related offerings)
• Clearly explain product features, eligibility, and benefits to build customer awareness and interest
• Drive product adoption by guiding prospects through the application/onboarding process
• Meet and exceed daily/weekly/monthly calling metrics, including: Number of calls made Connection rate Conversion rate (lead to application, application to disbursal)
• Maintain accurate and up-to-date records of calls, lead status, and customer interactions in CRM/Excel trackers
• Handle prospect objections and queries professionally, escalating complex cases as needed
• Follow up systematically with warm/interested leads to maximize conversion
• Ensure calls are conducted in compliance with internal quality and regulatory guidelines (no misrepresentation of product terms, mandatory disclosures, etc.)

Provide regular reporting on call performance, pipeline status, and conversion trends to the Team Lead

Collaborate with the Credit Risk and Product teams to relay customer feedback and market insights

Required Qualifications & Skills

Education: Graduate (any discipline)

Experience: 23 years of outbound telecalling/sales experience, preferably within a fintech, NBFC, or financial services organization

Communication: Strong verbal communication skills; ability to explain financial products clearly and persuasively

Excel Skills: Proficiency in MS Excel (data entry, basic formulas, pivot tables, tracking dashboards) for maintaining call logs and performance trackers

Sales Orientation: Demonstrated ability to meet targets in a metrics-driven outbound calling environment

Product Aptitude: Ability to quickly learn and articulate loan product features, eligibility criteria, and terms

Other: Comfortable working with CRM/dialer systems; basic understanding of lending/credit concepts is a plus