Tele Sales Executive

Tide - Business Management Platform; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Tide - Business Management Platform in India is hiring a Business Finance Specialist to connect with prospective customers seeking Business Loans. You will reach premium and high-intent leads and understand their financing needs to identify opportunities.

You will explain loan products, eligibility criteria, terms and required documents, build relationships through consultative conversations, and guide leads through the sales journey from qualification to application.

Qualifications

• 1+ year of experience in telesales or inside sales.
• Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs or FinTech preferred.
• Experience handling premium/high-value leads or customers.
• Strong Hindi and English communication skills.
• Comfortable outbound calls and managing a lead funnel through regular follow-ups.
• Strong sales, persuasion and objection-handling skills.
• Ability to explain financial products clearly.
• Comfortable speaking with business owners and premium customers.
• Target-oriented in a performance-driven sales environment.
• Strong follow-up and lead management skills.
• CRM systems and sales tools familiarity.
• Graduate in any discipline preferred.

Responsibilities

• Join our Business Finance team as a Specialist, connecting with prospective customers interested in Business Loans.
• Reach out to premium and high-intent leads and understand financing requirements.
• Explain loan products, eligibility criteria, terms and documentation clearly.
• Build strong customer relationships through professional conversations.
• Qualify leads and move prospects through the sales journey.
• Follow up consistently to drive conversions and application completion.
• Handle customer queries and objections with appropriate solutions.
• Coordinate with internal teams for a smooth loan processing journey.
• Maintain accurate lead and follow-up information in the systems.
• Work toward defined calling and conversion targets while ensuring customer experience.
• Ensure all interactions align with company policies and compliance.

Skills

Telesales

Lead management

Communication - Hindi

Communication - English

CRM proficiency

Sales objection handling

Financial product knowledge

Education

Bachelor degree (any discipline)

Tools

CRM systems

Job description

ABOUT THE ROLE

• Join our Business Finance team as a Business Finance Specialist, responsible for connecting with prospective customers interested in Business Loans.
• Reach out to premium and high-intent leads, along with other leads based on business requirements.
• Understand customers business needs and financing requirements to identify relevant Business Loan opportunities.
• Explain loan products, eligibility criteria, key terms and documentation requirements clearly to customers.
• Build strong customer relationships through professional and consultative conversations.
• Qualify leads based on customer requirements and basic eligibility and move relevant prospects through the sales journey.
• Follow up consistently with interested customers to drive conversions and application completion.
• Handle customer queries and objections effectively and provide appropriate solutions.
• Coordinate with internal teams to ensure a smooth customer journey from lead qualification to loan processing.
• Maintain accurate lead and follow-up information in the relevant systems.
• Work towards defined calling, conversion and business targets while maintaining a strong customer experience.
• Ensure all customer interactions and communication are aligned with company policies and compliance requirements.

WHAT WERE LOOKING FOR

• 1+ years of experience in telesales, inside sales, telecalling or customer-facing sales roles.
• Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs or FinTech will be preferred.
• Experience handling premium/high-value leads or customers will be an added advantage.
• Strong Hindi and English communication skills, with the ability to communicate confidently and professionally with customers.
• Comfortable handling outbound calls and managing a lead funnel through regular follow-ups.
• Strong sales, persuasion and objection-handling skills.
• Ability to understand customer requirements and explain financial products in a simple and clear manner.
• Comfortable speaking with business owners and premium customers.
• Target-oriented and comfortable working in a performance-driven sales environment.
• Strong follow-up and lead management skills.
• Good customer relationship management and problem-solving skills.
• Basic understanding of financial products, with the ability and willingness to learn Business Loan products.
• Comfortable working with CRM systems and other sales tools.
• Graduate in any discipline preferred.