Inland Operations - Coordinator

Hapag Lloyd; Mumbai; On-site; INR 600,000 - 760,000; Full time

Job summary

Hapag Lloyd is seeking a logistics professional in Mumbai to plan and optimize inland import/export transportation. You will coordinate with customers, vendors, terminals, and internal teams to ensure smooth operations and timely bookings.

The role requires strong English communication, proficiency in Excel and Salesforce, and an organized, proactive approach. You will monitor deliveries, handle delays and exceptions, and maintain accurate records to meet inland KPIs.

Qualifications

• Experience in logistics or customer service within a shipping or freight context.
• Excellent written and spoken English communication skills.
• Proficiency with Excel and Salesforce is required.
• Must be organized, proactive and adaptable to changes.
• Strong problem-solving and teamwork abilities.

Responsibilities

• Plan and optimize import/export inland transport.
• Coordinate customers, vendors, terminals and internal teams.
• Process booking amendments and confirmations.
• Monitor deliveries, delays and exceptions.
• Maintain accurate records and meet Inland KPIs.

Skills

Logistics/customer service experience

Strong English communication

Organized

Proactive

Adaptable

Problem-solving

Teamwork

Tools

Excel

Salesforce

Job description

• Plan and optimize import/export inland transport
• Coordinate customers, vendors, terminals and internal teams
• Process booking amendments and confirmations
• Monitor deliveries, delays and exceptions
• Maintain accurate records and meet Inland KPIs

Required Candidate profile

• Logistics/customer service experience
• Strong English communication
• Excel and Salesforce skills
• Organized, proactive and adaptable
• Good problem-solving and teamwork skills