Customer Service & Pricing Executive

ScopeHR Consultancy Services; Hyderabad; On-site; INR 420,000 - 660,000; Full time

Job summary

ScopeHR Consultancy Services in Hyderabad is seeking a Customer Service & Coordination professional to act as the primary point of contact for shipments, rates, transit times, routing and charges, coordinating with sales, operations, and overseas agents to keep shipments on track.

You will gather customer requirements, respond promptly to inquiries, and support quotations and onboarding with accurate documentation.

Qualifications

• Strong knowledge of ocean freight import/export processes and Incoterms.
• Understanding of carrier pricing structures for FCL/LCL shipments.
• Excellent customer-service orientation and communication skills.
• Good negotiation, coordination and follow-up abilities.
• Proficiency in MS Excel and ERP/logistics software (Logi-sys).
• Attention to detail in quotations, cost calculations and communications.
• Ability to handle multiple enquiries and meet tight turnaround times.

Responsibilities

• Act as a primary coordination point for customer enquiries relating to shipments, rates, transit times, routing, schedules and applicable charges.
• Understand customer requirements including cargo details, trade lane, shipment frequency, FCL/LCL requirements, origin/destination and Incoterms.
• Acknowledge and respond to customer enquiries promptly and coordinate internally to provide accurate information and solutions.
• Coordinate with sales, pricing, operations, documentation, customs and overseas agents to ensure customer requirements are addressed and shipments progress smoothly.
• Provide customers with shipment-related updates and coordinate resolution of service issues, delays, rate clarifications and escalations.
• Support pre-sales and onboarding requirements, including quotations, service proposals and initial customer coordination.
• Maintain clear records of customer communication, enquiries, quotations, follow-ups and actions in the applicable system/CRM.

Skills

Ocean freight processes

Customer service

Negotiation

Coordination

Excel

ERP systems

Incoterms

Quotations

Logistics software

Documentation

Tools

Logi-sys

Job description

A. Customer Service & Coordination

• Act as a primary coordination point for customer enquiries relating to shipments, rates, transit times, routing, schedules and applicable charges.
• Understand customer requirements including cargo details, trade lane, shipment frequency, FCL/LCL requirements, origin/destination and applicable Incoterms.
• Acknowledge and respond to customer enquiries promptly and coordinate internally to provide accurate information and solutions.
• Coordinate with sales, pricing, operations, documentation, customs and overseas agents to ensure customer requirements are addressed and shipments progress smoothly.
• Provide customers with shipment-related updates and coordinate resolution of service issues, delays, rate clarifications and escalations.
• Support pre-sales and onboarding requirements, including quotations, service proposals and initial customer coordination.
• Maintain clear records of customer communication, enquiries, quotations, follow-ups and actions in the applicable system/CRM.

B. Pricing & Quotations

• Receive and review RFQs/RFPs from internal sales teams, branch teams, overseas offices and direct customers.
• Prepare accurate and cost-effective quotations for FCL and LCL ocean import and export shipments.
• Coordinate with shipping lines, NVOCCs, freight forwarders, co-loaders and overseas partners to obtain competitive rates and service options.
• Ensure all applicable cost components are considered, including ocean freight, surcharges, origin/destination charges, BAF, CAF, THC, documentation and customs duties, where applicable.
• Respond to spot rate requests, quotations and tenders within the defined turnaround time (TAT).
• Clarify pricing, validity, routing, transit time, service conditions and applicable charges to customers and internal stakeholders.
• Negotiate with vendors/agents, where required, to improve competitiveness and protect margins.
• Maintain updated rate sheets, carrier contracts and rate validity information in the relevant ERP/CRM/system.

C. Vendor, Agent & Market Coordination

• Maintain regular communication with carriers, co-loaders and overseas agents regarding rates, schedules, space availability and service offerings.
• Monitor freight market trends, carrier rate changes and relevant trade-lane developments.
• Share relevant market and rate updates with management, sales and concerned internal teams.
• Coordinate with documentation and operations teams after booking/quotation acceptance to support smooth execution.

Key Skills & Competencies

• Strong knowledge of ocean freight import/export processes, documentation and Incoterms.
• Good understanding of carrier pricing structures for FCL/LCL shipments and related surcharges.
• Strong customer-service orientation and communication skills.
• Good negotiation, coordination and follow-up skills.
• Proficiency in MS Excel and ERP/logistics software such as Logi-sys.
• Attention to detail and accuracy in quotations, cost calculations and customer communication.
• Ability to work under pressure, manage multiple enquiries and meet defined TATs.

Skills: & Competencies, Atten…, coordination and follow, documentation and Incoterms, export processes, Good negotiation, LCL shipments and related surcharges, logistics software such as Logi, Strong customer, sys, up skills