Team Leader - Logistics

Elitedigitallogistics; Chennai District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Elitedigitallogistics is seeking a seasoned Operations Lead to manage day-to-day freight forwarding activities. You will guide a team, set milestones, ensure export document accuracy, and drive continuous process improvements while maintaining strict quality and compliance with SOPs.

You will collaborate with country teams, shipping lines, and service providers, reviewing KPIs and reports to sustain service excellence and cost efficiency.

Qualifications

• 8–12 years of experience in freight forwarding operations.
• Experience in Freight forwarding Sea Freight Operations.
• Experience in Team Handling / People Management.
• Experience in training and coaching teams to maintain morale and motivation.
• Fluent professional English for communication with international colleagues and carriers.
• Experience identifying and implementing process improvements with measurable results.
• Compliance with regulations, safety standards and company policies.
• Strong IT skills in MS Office (Excel, Word, PowerPoint).
• Ability to cope with pressure and meet deadlines, work independently.
• Flexible about tasks and working hours.

Responsibilities

• To manage and lead the team handling day-to-day operations for specific product, process, customer or region.
• To set milestone for the team to ensure tasks are completed prior to KPIs and maintain accuracy.
• Maintain quality standards for export procedures and ensure SOP availability; advise improvements.
• Record errors, perform root cause analysis, implement CAPA, monitor recurrence.
• Plan and monitor daily staffing schedules and adjust for shortages or surges.
• Status tracking and monitoring of export shipments, report irregularities.
• Develop relationships with Country Team, shipping lines and service providers.
• Validate delivery of export documents to ensure timely accuracy first time.
• Manage common mailbox and distribute emails to team members.
• Prepare monthly volume, KPI, and non-conformance reports; drive continuous improvement.
• Propose and implement process re-engineering ideas for productivity and cost efficiency.
• Enforce discipline and compliance with KPIs, documents and policies.
• Handle other shipments coordination tasks and ad-hoc duties as assigned.

Skills

Team leadership

People management

Professional English

Process improvement

Regulatory compliance

Communication

Time management

Tools

MS Office

Job description

Role & responsibilities

1. To manage and lead the team handling day-to-day operations for specific product, process, customer or region.

2. To set milestone for the team to ensure tasks are completed prior to set KPIs and as well as job accuracy maintained.

3. Maintain quality standards for export procedures, ensure SOP availability for all process and strictly adhere by the team and advice for improvement if required.

4. To record the errors and irregularties, Root cause analysis, setting corrective and preventive action, monitoriing and eliminated reoccuring issues / errors.

5. Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands, including coverage for absentees, if necessary, personally assist the team to perform/execute the orders to ensure coverage of service expectation due to unexpected volume surge or shortage of manpower; Planing vacation time for self and team to ensure minimal disruption to operations

6.Status tracking and monitoring: continuously monitor the export shipment and report irregularities

7. Develop effective working relationships with Country Team, shipping line & Service providers.

8. Validate delivery of export documents such as Bill of Lading, Final documents to customer Commercial Invoice, Packing List, etc. are timely and accurate first time

9. Manage common mailbox (i.e.: revert email, distribute email to relevant team members, etc.)

10. Monthly volume report preparation, b. KPI report preparation, c. Non Conformance report preparation & Continuous Improvement program

11. To bring initiative ideas and improvement program for the re-engineering of process for productivity enhancement and cost effectiveness.

12. Drive discipline, ensure compliance to all management operation KPI, work related documents and company policies.

13. Any other related functions to shipments co-ordination and ad-hoc duties which are assigned by superior.

Requirements

• 8yrs to 12yrs of Experience
• Experience in Freight forwarding Sea Freight Operations
• Experience in Team Handling / People Management
• Experience in providing training and coaching the teams ensuring high levels of morale and motivation
• Fluently in using professional English (spoken and written) is essential for effective communication with international colleagues/ clients and carriers
• Experience in identifying and implementing process improvements with measured results
• Ensure compliance with all relevant regulations, safety standards, and company policies.
• Strong IT skills in Ms Office- Excel, Word , Presentation. Etc.,
• Ability to cope with pressure and work to deadlines as to work independently.
• Flexible about tasks and working hours